At a Glance
- Tasks: Support customers with cancellations and retain vehicle orders while building strong relationships.
- Company: Join a diverse and inclusive organisation focused on employee engagement.
- Benefits: Generous pension, performance bonuses, flexible benefits, and 22 days holiday plus bank holidays.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers and improving processes in a dynamic team.
- Qualifications: Enthusiastic communicator with problem-solving skills and attention to detail.
The predicted salary is between 31379 - 33030 £ per year.
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Flexibility in when hours are worked.
Job Description Summary: Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent service.
About This Opportunity: Working within the Employee Engagement Team you will be responsible for cancelling and retaining vehicle orders where possible. You will be expected to deal with each cancellation request, reporting, improvement of processes where trends appear, build relationships with dealerships and manufacturers.
What You’ll Need:
- A warm, enthusiastic, and outgoing personality and communicate with drivers via email/phone and be able to have difficult conversations when cancellation fees are applied.
- Have a confident telephone manner, experienced with inbound and outbound calls with a consultative approach to overcome customer objections, to reclaim cancelled orders where possible.
- A proven ability to proactively plan, problem solve and prioritise and liaise with the dealership via Leaselink/phone/email.
- Ability to work well under pressure to manage drivers who ‘will reorder’ and allocate to a member of EET.
- Internally liaising with our Customer Service Team, Purchasing and Finance Teams to ensure the correct measures have been taken to correctly cancel the car order and the business has visibility.
- Self‑motivated, driven, strong attention to detail with a flexible approach.
- Assist the Supervisor with ad‑hoc projects.
Any Experience Of These Would Be Really Useful:
- Car Knowledge would be an advantage with an understanding of SS4C or Contract Hire products.
- Understanding of using Microsoft programs, inter keep the process maps up to date.
- Keep up to date with new vehicles on the market to enhance knowledge.
About Working For Us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits:
- A generous pension contribution of up to 15%.
- An annual performance‑related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 22 days’ holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
Tusker EET Cancellations Executive – (12 month FTC) Watford in Carlisle employer: Lloyds Banking Group
At Tusker, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and employee wellbeing. Our Watford location provides a hybrid working model, allowing for flexibility in hours while ensuring comprehensive training and development opportunities. With generous benefits including a substantial pension contribution, performance-related bonuses, and a commitment to employee growth, we empower our team members to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Tusker EET Cancellations Executive – (12 month FTC) Watford in Carlisle
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lloyds Banking Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lloyds Banking Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tusker EET Cancellations Executive – (12 month FTC) Watford in Carlisle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lloyds Banking Group:Your cover letter is your chance to shine! Tell us why you want to work at Lloyds Banking Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lloyds Banking Group!
How to prepare for a job interview at Lloyds Banking Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
