At a Glance
- Tasks: Provide desktop support, troubleshoot issues, and manage user accounts in a dynamic environment.
- Company: Join Tusker, a forward-thinking company with a focus on quality and compliance.
- Benefits: Enjoy a competitive salary, generous pension, flexible working options, and 24 days' holiday.
- Other info: Great career growth opportunities and a supportive workplace culture.
- Why this job: Make a real difference by supporting users and enhancing their tech experience.
- Qualifications: Previous experience in desktop support or IT roles is essential.
The predicted salary is between 35340 - 37200 £ per year.
Job Summary: Junior System Engineer – based onsite at Watford. End date: 2 June 2026. Salary range: £35,340 – £37,200.
Working Details: Full-time, 5 days onsite at Watford office. Flexible working options include flexibility in hours and job share.
Responsibilities:
- Carry out all Tusker procedures to ensure quality, compliance and security; track work via the ticketing system; perform daily system monitoring of hardware, resources, systems, services and key processes.
- Desktop support: build Windows and Mac machines; troubleshoot user issues; support MS Office and manage user accounts via Active Directory and third‑party systems such as Salesforce and NetSuite; set up and administer DUO for 2‑factor authentication; provide printer and email support for desktops and laptops.
- Networking: set up VPN access; troubleshoot VPN users; support office Wi‑Fi.
- Telephony: support Tusker softphone system, call centre software, IVR setup, and mobile phones (Android and iOS).
- Office support: backup routines; CCTV and entry system (fob and biometrics); support physical office network including switches.
- Provide support for user, customer and staff requests.
- System recovery: recover from hardware or software failures; apply patches and upgrades; upgrade administrative tools and utilities.
Qualifications & Experience: Experience in desktop support or any IT relevant role. Experience with programs such as Five9, Endpoint Central, Salesforce, Active Directory, Mimecast, DUO, Meraki, Office 365.
Benefits:
- A generous pension contribution up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits adaptable to lifestyle (discounted shopping, etc.)
- 24 days’ holiday plus bank holidays
- Wellbeing initiatives and generous parental leave policies
Tusker Desktop Support Engineer - Watford in Carlisle employer: Lloyds Banking Group
At Tusker, we pride ourselves on being an exceptional employer, offering a supportive work culture that values flexibility and employee wellbeing. Our Watford office provides a dynamic environment where you can grow your skills in desktop support while enjoying generous benefits such as a substantial pension contribution, performance-related bonuses, and adaptable lifestyle perks. Join us to be part of a team that prioritises your professional development and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Tusker Desktop Support Engineer - Watford in Carlisle
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Tusker. Check out their website and social media to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your desktop support experience and how it relates to the role. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them in detail. Whether it's troubleshooting a tricky issue or setting up a new system, sharing specific examples can really make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tusker Desktop Support Engineer - Watford in Carlisle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Desktop Support Engineer. Highlight your experience with desktop support, troubleshooting, and any relevant software like Active Directory or Salesforce. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience with Windows and Mac machines, as well as any networking skills.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled user issues or system failures in the past. We love seeing candidates who can think on their feet and provide effective solutions, so share those stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows and Mac systems. Familiarise yourself with the tools mentioned in the job description like Active Directory, Salesforce, and DUO. Being able to discuss your hands-on experience with these technologies will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled user issues or system failures in the past. Think about times when you had to troubleshoot a tricky problem or recover from a failure. This will demonstrate your ability to handle the responsibilities outlined in the role.
✨Understand the Company Culture
Do a bit of research on Tusker and their values. Knowing about their approach to customer service and teamwork can help you tailor your answers to fit their culture. Plus, it shows that you're genuinely interested in being part of their team.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the tools they use for ticketing, or how they handle system upgrades. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
