At a Glance
- Tasks: Manage inbound and outbound interactions, ensuring excellent service and communication.
- Company: Join a dynamic team at Tusker, a leader in delivery management.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: Embrace a diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real impact by improving driver experiences and resolving challenges.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 31380 - 31380 € per year.
End Date: Thursday 21 May 2026
Flexible Working Options: Flexibility in when hours are worked.
Salary: £31,380 per annum
Location: Watford
Hours and Working Pattern: Full‑time, hybrid: at least three days per week, or 60% of time, at our Watford office. During the training period we ask new starters to be in the office five days a week until they are competent and fully trained unless an exception is requested.
Responsibilities:
- Responsibility for all inbound and outbound interactions, putting ourselves in the driver’s shoes and owning any interaction through to completion, proactively chasing responses internally and externally where needed.
- Respond to all interactions articulately and professionally, providing all the information required the first time and continually reviewing what we do to look for improvements.
- Takes full accountability for the work and service delivered, striving to exceed KPIs and SLAs.
- Able to deliver difficult messages, using each opportunity to explain and educate.
- Makes calls instead of sending emails in the first instance where possible and takes time to understand driver needs.
- Manages internal and external systems, keeping information accurate and up to date.
- Flexible to take on bespoke and ad‑hoc tasks allocated by the Line Manager and assists with team training.
- Co‑ordinates multiple team responses to give a holistic response where required, with experience resolving complaints and difficult enquiries on the first interaction and becoming a champion empowered in first contact resolution (FCR).
Qualifications:
- Experience of responsibility for all inbound and outbound interactions and always puts themselves in the driver’s shoes to see things from their perspective and owns any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task.
- Responds to all interactions articulately and professionally, providing all the information required first time, and continually reviews what you are doing to look to make improvements and takes responsibility to find out if you don’t know the answer.
- Takes full accountability for the work and service you deliver, striving to exceed KPIs and SLAs.
- Able to deliver difficult messages, using each opportunity to explain and educate.
- Makes calls instead of sending emails in the first instance where possible and takes time to understand the driver needs.
- Manages internal and external systems, keeping information accurate and up to date.
- Is flexible to take on bespoke and ad‑hoc tasks allocated by Line Manager and assists with team training.
- Co‑ordinates multiple team responses to give a holistic response where required, with experience resolving complaints and difficult enquiries with first interaction and to become Champions and is empowered in first contact resolution (FCR).
- Excellent verbal and written communication skills with a polite and professional telephone manner.
- Proactively looks for how to do the best job.
- Inquisitive nature which asks questions about context and impact.
- Manages self with strong organisational and time management skills.
- Thrives when working as part of a team and is motivated by and understands the importance of achieving targets.
- Ability to flex and prioritise to meet varied business pressures.
- High accuracy levels and attention to detail.
- Confident in handling conflict with the ability to explain how to others.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Diversity and Inclusion:
We focus on ensuring we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We welcome applications from under‑represented groups and are disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Tusker Delivery Management Advisor - Watford in Carlisle employer: Lloyds Banking Group
As a Tusker Delivery Management Advisor in Watford, you will join a dynamic team that prioritises flexibility and employee well-being, offering a generous pension contribution, performance-related bonuses, and a variety of lifestyle benefits. Our inclusive work culture fosters personal and professional growth, ensuring that every team member feels valued and empowered to excel in their role while contributing to meaningful interactions with drivers. With a commitment to diversity and a supportive environment, we are dedicated to creating a workplace where everyone can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Tusker Delivery Management Advisor - Watford in Carlisle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into Tusker's values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your ability to handle inbound and outbound interactions effectively.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've gone above and beyond in customer service or resolved complaints. This will showcase your accountability and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the team at Tusker.
We think you need these skills to ace Tusker Delivery Management Advisor - Watford in Carlisle
Some tips for your application 🫡
Show Us Your Communication Skills:Since the role is all about interactions, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t shy away from showcasing your ability to articulate complex ideas simply.
Put Yourself in the Driver's Shoes:Remember to highlight your understanding of the driver’s perspective in your application. Share examples of how you’ve successfully managed interactions by considering the other person’s needs and how you resolved issues effectively.
Be Proactive and Detail-Oriented:We love candidates who take initiative! In your application, mention times when you’ve proactively chased responses or improved processes. Also, pay attention to detail in your writing—typos can give the wrong impression!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at Lloyds Banking Group
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Delivery Management Advisor. Familiarise yourself with the key tasks like managing inbound and outbound interactions, and think about how you would handle specific scenarios. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts. You might want to prepare examples where you've successfully resolved complaints or delivered difficult messages. Remember, making calls instead of sending emails is preferred, so be ready to discuss how you approach conversations.
✨Demonstrate Accountability and Improvement Mindset
Be prepared to discuss times when you took full accountability for your work and how you sought improvements. Think of specific KPIs or SLAs you've exceeded in previous roles. This shows that you’re proactive and committed to delivering high-quality service, which is crucial for this position.
✨Emphasise Teamwork and Flexibility
This role thrives on collaboration, so highlight your experience working as part of a team. Share examples of how you've coordinated responses or assisted with training. Also, be ready to discuss your flexibility in taking on ad-hoc tasks, as this will show your adaptability to varied business pressures.
