Tusker Customer Consultants - Watford in Carlisle

Location: Watford

Salary: £30,609 rising to £31,809 in April 2026

Hours & Working Pattern: Full‑time. Hybrid: at least three days a week in the Watford site (60%). During the training period, new starters are required to work in the office five days a week until they are fully trained.

About the Opportunity: As a New Business Engagement Executive you will focus on new business enquiries, playing a pivotal role in expanding our reach and bringing the benefits of our employee car scheme to a wider audience. You will be a key player in our dynamic Employee Engagement Team, responsible for proactively connecting with potential customers, guiding them through the process, and ultimately driving new business growth.

Qualifications & Experience:

• Customer‑focused approach – genuine passion for exceptional customer service and relationship building.
• Excellent communication, interpersonal, and negotiation skills; confident interacting with customers over phone and email.
• Warm, enthusiastic, and outgoing personality; proactive problem‑solver with the ability to prioritize tasks effectively under pressure.
• Self‑motivated, detail‑oriented, with a flexible approach to work and a strong work ethic.
• Strong interest in cars and the automotive industry; prior knowledge of salary‑sacrifice car schemes is a plus.
• Strong organisational and time‑management skills, with ability to manage a pipeline and meet deadlines.
• Experience in phone‑based customer service or sales is desirable.
• Inbound lead conversion – manage high volume inquiries via phone and email, converting interest into confirmed orders.
• Proactive outreach – initiate outbound calls to a targeted customer base, presenting the advantages of our employee car scheme and identifying qualified leads.
• Quotation & follow‑up – prepare tailored vehicle quotations, communicate lead times, and follow up to secure orders.
• Product knowledge – stay up‑to‑date on vehicle models, features, and industry trends; participate in test‑driving internal demo cars.
• Event participation – represent the company at driver roadshows and launch events.
• Customer support – assist customers with platform logins, ordering process, and ongoing support.
• Collaboration & teamwork – work effectively with colleagues, supervisors, and stakeholders to ensure seamless customer experience.
• Exceptional customer communication – provide outstanding service through phone, email, and live chat inquiries.

Benefits:

• A generous pension contribution of up to 15%.
• An annual performance‑related bonus.
• Share schemes including free shares.
• Benefits adaptable to lifestyle, such as discounted shopping.
• 22 days’ holiday plus bank holidays.
• Range of wellbeing initiatives and generous parental leave policies.