At a Glance
- Tasks: Manage contracts and provide top-notch customer service while honing your skills.
- Company: Dynamic company in Watford focused on inclusivity and diversity.
- Benefits: Generous pension, performance bonuses, share schemes, and 22 days holiday.
- Other info: Flexible hybrid work model with excellent career growth opportunities.
- Why this job: Join a supportive team and make a real difference in customer interactions.
- Qualifications: Strong communication skills and attention to detail; Salesforce experience is a plus.
The predicted salary is between 30609 - 31809 € per year.
End Date: Thursday 14 May 2026
Flexible Working Options: Flexibility in when hours are worked.
Based in Watford.
Salary: £30,609 rising to £31,809 as of April 2026
Location(s): Watford
Hours: Full‑time
Working Pattern: Hybrid work style: at least three days per week (60%) in the Watford office. New starters attend the office five days a week during training until fully competent. Inclusive adjustments for colleagues with disabilities are available.
About This Opportunity: Efficient, effective and accurate end‑to‑end administration and customer interaction of all in‑life and end‑of‑contract amendment agreements. Support the team, customers and drivers by carrying out accurate administrative duties and expanding your skill set to ensure the best service experience.
Responsibilities:
- Provide exceptional customer service through first‑contact resolution, taking full accountability and striving to exceed KPIs and SLAs via phone and email.
- Own interactions through to completion, proactively chasing responses internally and externally.
- Engage with drivers and understand their perspective, delivering difficult messages while educating them.
- Manage internal and external systems with high attention to detail, keeping information accurate and up to date.
- Ensure all amendments are captured on the agreement and adhere to employer‑specific details.
- Self‑manage with strong organisational and time‑management skills and work as part of a team.
Experience and Skills:
- Experience with Salesforce desirable but not essential.
- High attention to detail and numeric proficiency.
- Excellent verbal and written communication skills and polite professional telephone manner.
- Confidence in handling conflict.
- Inquisitive nature that asks questions about context and impact.
About Working For Us: We are inclusive, building an organisation that reflects modern society and celebrates diversity. We welcome applications from under‑represented groups and provide reasonable adjustments for recruitment processes.
Benefits:
- Generous pension contribution up to 15%
- Annual performance‑related bonus
- Share schemes including free shares
- Benefits adaptable to lifestyle, such as discounted shopping
- 22 days holiday plus bank holidays
- Wellbeing initiatives and generous parental leave policies
Equal Employment Opportunity: We are an equal‑opportunity employer and champion diversity and inclusion.
Tusker Contract Admin Advisor - Watford in Carlisle employer: Lloyds Banking Group
At our Watford location, we pride ourselves on being an excellent employer that values inclusivity and employee growth. With a hybrid work model, generous benefits including a substantial pension contribution and performance-related bonuses, we foster a supportive work culture that encourages professional development and celebrates diversity. Join us to be part of a team that prioritises exceptional customer service while providing you with the tools and opportunities to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Tusker Contract Admin Advisor - Watford in Carlisle
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into what makes the workplace tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows you’re engaged and gives you a chance to find out if the role is right for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit!
We think you need these skills to ace Tusker Contract Admin Advisor - Watford in Carlisle
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract Admin Advisor role. Highlight your relevant experience and skills that match the job description, especially your attention to detail and customer service abilities.
Showcase Your Communication Skills:Since excellent verbal and written communication is key for this role, use clear and concise language in your application. Don’t forget to demonstrate your polite and professional tone, as it reflects how you’d interact with customers.
Highlight Your Organisational Skills:This position requires strong organisational and time-management skills. In your application, share examples of how you've successfully managed multiple tasks or projects, showing us you can self-manage effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contract Management Advisor inside out. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and administrative duties. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key for this role, prepare examples of how you've successfully handled customer interactions in the past. Think about times when you resolved conflicts or delivered difficult messages effectively. Practising these scenarios can really help you shine during the interview.
✨Attention to Detail is Key
Given the emphasis on accuracy in managing agreements, be ready to discuss how you ensure high attention to detail in your work. You might want to share specific methods or tools you use to keep information organised and error-free. This will demonstrate your capability to meet the job's demands.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the training process, or how success is measured in the role. Asking questions shows your inquisitive nature and helps you gauge if the company culture aligns with your values.
