End Date: Wednesday 15 July 2026
Flexible Working Options
Flexibility in when hours are worked.
Job Description Summary
Based in Watford.
Job Description
- JOB TITLE: Delivery Management Advisor
- SALARY: £31,380
- LOCATION: Watford
- HOURS: Full-time
- WORKING PATTERN: Hybrid, at least three days per week, or 60% of our time, at our Watford office. During the training period, we ask new starters to be in the office 5 days a week until they are competent and fully trained unless an exception is requested.
About This Opportunity
The successful candidate will be responsible for working within the Order and Delivery Team, assisting in all areas of the department, providing excellent customer service, while managing the driver’s anticipation of waiting for their new car to be delivered by liaising with our dealers. The Order and Delivery Team is a highly visible area in the business, with key metrics and therefore dedication and a consistent strong performance is required to meet (and strive to exceed) the delivery targets each month. This role must support drivers by delivering the best service, through knowledge, education, and passion to do the right thing, always putting the driver and their experience first.
What You’ll Need
- Experience of responsibility for all inbound and outbound interactions and always puts themselves in the drivers shoes to see things from their perspective and owns any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task.
- Responds to all interactions articulately and professionally, providing all the information required first time, and continually reviews what you are doing to look to make improvements and takes responsibility to find out if you don’t know the answer.
- Takes full accountability for the work and service you deliver, striving to exceed KPIs and SLAs.
- Able to deliver difficult messages, using each opportunity to explain and educate.
- Makes calls instead of sending emails in the first instance where possible and takes time to understand the driver needs.
- Management of internal and external systems, keeping information accurate and up to date.
- Is flexible to take on bespoke and ad hoc tasks allocated by Line Manager and assist with team training.
- Co‑ordinates multiple team responses to give a holistic response where required with experience of resolving complaints and difficult enquiries with first interaction and to become Champions and is empowered in first contact resolution (FCR).
And Any Experience Of These Would Be Really Useful
- Excellent verbal and written communication skills with a polite and professional telephone manner.
- Proactively looks for how to do the best job.
- Inquisitive nature which asks questions about context and impact.
- Manages self with strong organisational and time management skills.
- Thrives when working as part of a team and is motivated by and understands the importance achieving targets.
- Ability to flex and prioritise to meet varied business pressures.
- High accuracy levels and attention to detail.
- Confident in handling conflict with the ability to explain how to others.
About Working For Us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits
- A generous pension contribution of up to 15%.
- An annual performance‑related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 22 days’ holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
Tusker Contact Call Centre Advisor - Watford in Carlisle employer: LLOYDS BANKING GROUP
Lloyds Banking Group is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture that fosters collaboration and innovation. With the flexibility of remote working and opportunities for career advancement within the Economic Crime Prevention function, employees can thrive in a supportive environment while contributing to meaningful compliance efforts. The company's commitment to diversity and inclusion further enhances its appeal, making it a rewarding place to build a career.
