At a Glance
- Tasks: Provide desktop support, troubleshoot issues, and manage user accounts in a dynamic office environment.
- Company: Join a forward-thinking company in Watford with a focus on innovation and teamwork.
- Benefits: Enjoy a generous pension, performance bonuses, and flexible working options.
- Other info: Great opportunities for personal growth and a vibrant workplace culture.
- Why this job: Kickstart your IT career while making a real difference in a supportive team.
- Qualifications: Experience in desktop support or relevant IT roles is essential.
The predicted salary is between 35340 - 37200 £ per year.
Job Summary: Junior System Engineer – based onsite at Watford. End date: 2 June 2026. Salary range: £35,340 – £37,200.
Working Details: Full-time, 5 days onsite at Watford office. Flexible working options include flexibility in hours and job share.
Responsibilities:
- Carry out all Tusker procedures to ensure quality, compliance and security; track work via the ticketing system; perform daily system monitoring of hardware, resources, systems, services and key processes.
- Desktop support: build Windows and Mac machines; troubleshoot user issues; support MS Office and manage user accounts via Active Directory and third‑party systems such as Salesforce and NetSuite; set up and administer DUO for 2‑factor authentication; provide printer and email support for desktops and laptops.
- Networking: set up VPN access; troubleshoot VPN users; support office Wi‑Fi.
- Telephony: support Tusker softphone system, call centre software, IVR setup, and mobile phones (Android and iOS).
- Office support: backup routines; CCTV and entry system (fob and biometrics); support physical office network including switches.
- Provide support for user, customer and staff requests.
- System recovery: recover from hardware or software failures; apply patches and upgrades; upgrade administrative tools and utilities.
Qualifications & Experience: Experience in desktop support or any IT relevant role. Experience with programs such as Five9, Endpoint Central, Salesforce, Active Directory, Mimecast, DUO, Meraki, Office 365.
Benefits:
- A generous pension contribution up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits adaptable to lifestyle (discounted shopping, etc.)
- 24 days’ holiday plus bank holidays
- Wellbeing initiatives and generous parental leave policies
Junior Desktop Support Engineer - Onsite Watford | Pension & Bonus in Carlisle employer: Lloyds Banking Group
As a Junior Desktop Support Engineer at our Watford office, you'll join a dynamic team that values flexibility and employee wellbeing. We offer a competitive salary, generous pension contributions, and a performance-related bonus, alongside opportunities for professional growth in a supportive work culture that prioritises work-life balance and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Desktop Support Engineer - Onsite Watford | Pension & Bonus in Carlisle
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Tusker. Check out their social media and website to understand their values and work environment. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to desktop support and IT roles. Think about your past experiences and how they relate to the responsibilities listed in the job description. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be prepared to discuss specific examples where you've successfully troubleshot issues or improved processes. This is your chance to demonstrate how you can add value to the team at Tusker.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Junior Desktop Support Engineer - Onsite Watford | Pension & Bonus in Carlisle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Junior Desktop Support Engineer role. Highlight your relevant experience in desktop support and any specific tools or systems mentioned in the job description, like Active Directory or Salesforce.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it concise but engaging – we want to see your personality!
Showcase Your Technical Skills:In your application, don’t forget to showcase your technical skills. Mention any experience you have with troubleshooting, system recovery, or supporting software like MS Office. We love seeing candidates who are tech-savvy!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Tech
Make sure you brush up on your technical skills related to desktop support. Familiarise yourself with Windows and Mac systems, as well as tools like Active Directory and Salesforce. Being able to discuss your experience with these technologies will show that you're ready to hit the ground running.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of how you've tackled user issues in the past. Think about times when you successfully troubleshot a problem or improved a process. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Understand the Company Culture
Research Tusker and their values before the interview. Knowing about their approach to customer service and teamwork can help you tailor your answers to align with their culture. It shows that you're genuinely interested in being part of their team.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing projects, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
