At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a generous pension, performance bonuses, private medical benefits, and 22 days' holiday.
- Other info: Opportunities for career growth across various roles within the Group.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: 12 months of customer service experience and a genuine passion for helping others.
The predicted salary is between 27040 - 29120 £ per year.
You'll start your journey in one of our branches, providing face‑to‑face support to customers. While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments—offering reassurance, guidance and practical support. This can include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You'll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You'll also recognise opportunities to connect customers with the right products and services, grow into other roles across the Group, and potentially support customers by phone, online, or through channels like web chat, video or social media.
Responsibilities
- Provide face‑to‑face support to customers at our branches.
- Handle everyday banking tasks while offering reassurance, guidance and practical support during important moments.
- Assist customers with bereavement, fraud concerns, vulnerability, and building confidence in digital banking.
- Promote and support digital services, and help customers use online and mobile banking independently.
- Recognise opportunities to connect customers with appropriate products and services.
- Adapt to different customer needs and maintain calm under pressure.
Qualifications & Skills
- A minimum of 12 months customer service experience.
- Honesty and genuine care for helping people with their finances.
- Ability to quickly build relationships and give customers a fantastic experience.
- Passion to put yourself in the customers' shoes, show empathy, act with care and integrity, and take time to resolve queries.
- Commitment to deliver on your promises and go above and beyond for the customer.
- Ability to collaborate closely with colleagues to ensure customer needs are met.
- People‑person qualities with adaptability, empathy and teamwork.
- Desire to learn and grow within the Group’s Skill Progression Framework.
Career Development
We require new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. You will then have opportunities to explore a wide range of career paths across the Group, including Digital, Operations, Fraud, Financial Planning and leadership roles.
Benefits
- A generous pension contribution of up to 15 %.
- An annual performance‑related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- Discounted shopping and other lifestyle‑adapted benefits.
- 22 days' holiday (increases over time), with bank holidays on top and pro‑rated for part‑time roles.
- Well‑being initiatives and generous parental leave policies.
- Salaries reviewed annually on 1 April as part of our annual pay review.
- Full uniform provided.
Diversity, Equity & Inclusion
We are committed to creating an inclusive workplace that reflects the diversity of our customers and communities. We are disability confident and offer reasonable adjustments to recruitment processes. Our ambition is to be the leading UK business for diversity, equity and inclusion.
Lloyds Banking Group Customer Support - Canterbury employer: LLOYDS BANKING GROUP
Lloyds Banking Group is an exceptional employer, offering a supportive and inclusive work environment in Canterbury where you can make a real difference in customers' lives. With a strong focus on employee growth through our Skill Progression Framework, generous benefits including a substantial pension contribution and private medical care, and a commitment to diversity and inclusion, we empower our team members to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Canterbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LLOYDS BANKING GROUP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LLOYDS BANKING GROUP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lloyds Banking Group Customer Support - Canterbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LLOYDS BANKING GROUP:Your cover letter is your chance to shine! Tell us why you want to work at LLOYDS BANKING GROUP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LLOYDS BANKING GROUP!
How to prepare for a job interview at LLOYDS BANKING GROUP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
