At a Glance
- Tasks: Build and manage customer relationships in property management across your region.
- Company: Join Lloyds Living, a forward-thinking property management company.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real impact by creating amazing experiences for customers.
- Qualifications: Experience in property management and a passion for customer service required.
The predicted salary is between 30201 - 31790 £ per year.
End Date: Sunday 14 June 2026
Salary Range: £30,201 - £31,790
Flexible Working Options: Hybrid Working, Job Share
Job Description Summary:
Department: Customer Operations – Property Management
Location: Luton - Cambridge / Worcester - Oxford / Maidstone - Margate
Hours: Full-time
Driving Licence Required: An EV company vehicle will be provided, and charger installation paid for; the hire must have the ability to have a home EV charger installed at their home address.
Role Purpose: Build and manage customer relationships and support the lettings, inspection and management of developments across your region. Act as the key point of contact for customers from viewing through to move‑in, inspection through to move‑out, ensuring exceptional customer service and operational efficiency.
Key Responsibilities:
- Customer Service & Engagement: Create amazing experiences across viewings, move‑in days, mid‑term inspections and move‑outs. Gain the respect and support of residents through outstanding service and professionalism. Report and resolve issues in a timely and professional manner.
- Onboarding: Host viewings and open house events with potential customers. Gather and record viewing feedback before posting to the PMS to aid reporting. Explain and/or guide customers through the application processes and answer any questions. Conduct in‑person Right to Rent checks where needed. Draft inventories for future move‑ins and host the home‑move appointments with our customers. Undertake mid‑term property and development inspections with customers and report on the condition and any maintenance required to property management. Conduct void inspections, including property hand‑overs, water flushing and insurance checks. Attend move‑out appointments with vacating customers and draft the check‑out inventories. Act as eyes on the ground for the centralised property management team to check completion of works or dip‑testing quality of workmanship.
- Health & Safety Compliance: Ensure buildings meet all health & safety requirements and fire risk assessments. Proactively maintain a secure, safe, and successful estate.
- Stakeholder Collaboration: Build strong relationships with management companies, developers, agents, and internal teams. Assist in delivering all key performance targets relating to asset and tenancy management.
Qualifications:
Essential Requirements:
- Experience of residential property inspections, lettings or property management.
- Passionate about delivering the highest level of customer service.
- Excellent written and verbal communication skills with ability to engage at all levels.
- Possess a UK driving licence and ability to travel within the region.
- Proactive self‑starter and disciplined lone worker with strong organisational skills.
- Ability to remain calm and controlled under pressure.
- Understand and act upon customer needs to maintain company reputation.
Desirable Skills:
- Comfortable working in a changing environment.
- Growth mindset and willingness to try new approaches.
- Good range of IT skills.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Inclusion & Accessibility: We are disability confident; reasonable adjustments are available. We welcome applications from under‑represented groups.
Regional Host - Property Management - Lloyds Living in Cambridge employer: Lloyds Banking Group
Lloyds Living is an exceptional employer that prioritises employee wellbeing and professional growth, offering a generous pension contribution, performance-related bonuses, and flexible working options. With a strong focus on customer service and community engagement, our work culture fosters collaboration and innovation, making it a rewarding environment for Regional Hosts in the vibrant locations of Luton, Cambridge, Worcester, Oxford, Maidstone, and Margate.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Host - Property Management - Lloyds Living in Cambridge
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! As a Regional Host, you'll need to demonstrate your ability to handle various situations with professionalism. Role-play with a friend or family member to get comfortable with potential questions.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Regional Host - Property Management - Lloyds Living in Cambridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Regional Host role. Highlight your experience in property management and customer service, as these are key to impressing us!
Show Off Your Communication Skills:Since excellent written and verbal communication is essential, use clear and concise language in your application. We want to see how you engage with potential customers right from the start!
Demonstrate Your Passion:Let us know why you're passionate about delivering top-notch customer service. Share examples of how you've gone above and beyond in previous roles to create amazing experiences for customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Stuff
Make sure you understand the ins and outs of property management and customer service. Brush up on your knowledge about residential inspections, lettings, and the specific responsibilities of a Regional Host. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you resolved issues or created amazing experiences. This is key for this role, so be ready to demonstrate your passion for delivering top-notch service.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle viewings, inspections, or customer complaints. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
