Property Territory Manager (Area Host) - Lloyds Living in Burnley

End Date: Friday 19 June 2026

Salary Range: £30,201 - £31,790

Flexible Working Options: Hybrid Working, Job Share

Location: Covering between Bradford to Blackpool region (must be located between these locations)

Hours: Full-time

Driving Licence Required: An EV company vehicle will be provided and charger installation paid for; it is a requirement that the individual has the ability to have a home EV charger installed at their home address.

Role Purpose

Build and manage customer relationships and support the lettings, inspection and management of developments across the region. Act as the key point of contact for customers from viewing through to move‑in, inspection through to move‑out, ensuring exceptional customer service and operational efficiency.

Key Responsibilities

• Customer Service & Engagement: Create amazing experiences across viewings, move-in days, mid-term inspections and move-outs. Gain the respect and support of residents through outstanding service and professionalism. Report and resolve issues in a timely and professional manner.
• Onboarding: Host viewings and open house events with potential customers. Gather and record viewing feedback before posting to the PMS to aid reporting. Explain and guide customers through the application processes and answer any questions. Conduct in-person Right to Rent checks where needed. Draft inventories for future move-ins and host the home move appointments with customers. Undertake midterm property and development inspections with customers and report on the condition and any maintenance required to property management. Conduct void inspections including property hand‑overs, water flushing and insurance checks. Attend move-out appointments with vacating customers and draft the check‑out inventories. Act as eyes on the ground for the centralised property management team to check completion of works or dip testing quality of workmanship.
• Health & Safety Compliance: Ensure buildings meet all health & safety requirements and fire risk assessments. Proactively maintain a secure, safe, and successful estate.
• Stakeholder Collaboration: Build strong relationships with management companies, developers, agents, and internal teams. Assist in delivering all key performance targets relating to asset and tenancy management.

Essential Requirements

• Experience of residential property inspections, lettings or property management.
• Passionate about delivering the highest level of customer service.
• Excellent written and verbal communication skills with ability to engage at all levels.
• Possess a UK driving licence and ability to travel within the region.
• Proactive self-starter and disciplined lone worker with strong organisational skills.
• Ability to remain calm and controlled under pressure.
• Understands and acts upon customer needs to maintain company reputation.

Desirable Skills

• Comfortable working in a changing environment.
• Growth mindset and willingness to try new approaches.
• Good range of IT skills.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Inclusive Work Environment

We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We believe in building an organisation that reflects modern society and celebrates diversity in all its forms. We welcome applications from under‑represented groups.