Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in branches and transition to remote assistance via calls and digital channels.
- Company: Join Lloyds Banking Group, a leading financial services provider with a strong community focus.
- Benefits: Enjoy a competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
- Why this job: Make a real difference by helping customers through important moments in their lives.
- Qualifications: 12 months of customer service experience; no financial services background needed.
The predicted salary is between 26200 - 26950 £ per year.
Salary: £26,200 increasing to £26,950 after 6 months.
Location: Ashton Under Lyne - 91 Old St, Lancashire, OL6 7RU. Working across our Lloyds and Halifax branches within a reasonable distance for a period of up to 9 months. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.
Job Type: Fixed term contract, working in branch until early 2027 transferring to a permanent home working role assisting our customers over the telephone.
Hours: Branch hours until early 2027: 35 hours per week, Monday‑Saturday. Home working role from early 2027.
4‑Day Week Pattern: Start times between 8am and 8:15am and end times between 5:45pm and 6pm. Maximum of 4 out of 7 days (based on a Monday‑Sunday week).
What you’ll be doing: You’ll start in one of our branches, supporting customers side‑by‑side. You'll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, web‑chat and remote video appointments. While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You'll also recognise opportunities to connect customers with the right products and services. From day one we'll teach you all about our products, processes and systems and you'll learn how to respond to queries quickly and improve every day.
What we’re looking for: A minimum of 12 months' customer service experience (no need for previous financial services experience – we’ll provide all the training required across a comprehensive training programme). This position is primarily a home‑working role following completion of the branch period and necessary checks. As such, we’re looking for people who have a suitable home working environment including a private area to take inbound calls and a stable/secure Wi‑Fi connection to serve customers when needed. Successful colleagues will be advocates of Lloyds Banking Group’s products and services and will become subject‑matter experts for our banking app and products by demonstrating excellent knowledge of our products and services. Crucially, you’re a people person – working with your team to provide an essential service to millions of customers. The commitment to deliver on your promises and go above and beyond for your customer.
Benefits: A generous pension contribution of up to 15%, an annual performance‑related bonus, private medical benefit with BUPA, benefits you can adapt to your lifestyle, such as discounted shopping, and 22 days' holiday (increases over time).
Lloyds Banking Group Customer Support - South East Manchester in Burnley employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group Customer Support - South East Manchester in Burnley
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any local events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Lloyds team.
We think you need these skills to ace Lloyds Banking Group Customer Support - South East Manchester in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can help our customers, so don’t hold back!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you're excited about joining us at Lloyds Banking Group and how you can make a difference. Keep it friendly and genuine – we love seeing your personality come through.
Showcase Your People Skills: Since this role is all about helping people, make sure to highlight your interpersonal skills in your application. Share examples of how you've gone above and beyond for customers in the past – we want to know how you connect with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and the skills required, especially around customer service and digital banking. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your People Skills
Since this role is all about helping customers, be prepared to share examples of how you've successfully supported customers in the past. Think of specific situations where you went above and beyond to assist someone, especially in challenging circumstances. This will demonstrate that you're a true people person.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Practice answering questions like, 'How would you handle a customer who is upset?' or 'What steps would you take to assist a vulnerable customer?' This will show that you can think on your feet and adapt to different situations.
✨Set Up Your Home Office
Since the role transitions to home working, ensure you have a suitable environment ready. During the interview, mention your home setup, including a quiet space and reliable Wi-Fi. This shows you're proactive and ready for the remote aspect of the job, which is a big plus for the interviewers.