Senior Manager - Conduct & Compliance, Business & Commercial Banking Coverage in Bristol

£85,500 - £129,547 (dependant on location)

Locations: London, Edinburgh, Leeds, Halifax, Cardiff, Bristol, Birmingham, Chester

Hours: Full‑time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our Risk Hubs.

About this opportunity

We’re looking for a Senior Manager - Conduct & Compliance, Business & Commercial Banking (BCB) Coverage to join our Conduct, Compliance and Operational Risk (CCOR) team within the second line of defence in Risk. This is a high‑profile role at the heart of one of the UK’s largest banking franchises, offering the opportunity to influence strategic decision‑making, shape business outcomes and provide trusted advice and challenge to BCB Coverage senior leadership and Managing Directors. You’ll oversee a diverse business serving the needs of start‑up customers through to those with an annual turnover of up to £500 million. You’ll oversee all customer‑facing activity across multiple channels, including Relationship Management, digital propositions, intermediaries and broking, and will use your judgement to strengthen the control environment while enabling sustainable growth, innovation and seamless customer experiences. You’ll act as a trusted adviser on a diverse portfolio of conduct and regulatory matters, including market abuse risk, transactional conflicts, managing confidential and inside information, scalable AI, regulated credit broking and the application of The Consumer Duty. Combining regulatory expertise with commercial judgement, you’ll help shape business decisions, influence strategic change and ensure customer and regulatory considerations remain at the heart of delivery.

What you’ll be doing:

• Partnering closely with BCB stakeholders, acting as a trusted advisor and influencing strategy, distribution and sales processes, customer journeys and key risk decisions.
• Providing expert advice on a broad range of product sales, including FX, derivatives and commodities, and advising on the regulatory requirements applicable across multiple channels.
• Supporting the identification, assessment and escalation of conduct and compliance risks, issues, events and emerging themes.
• Attending risk fora, confidently challenging and overseeing the business to deliver compliant solutions and consistently good customer outcomes.
• Driving improvements in risk management and control maturity, including input into risk assessments, issue management, outcome testing and regulatory interactions.
• Providing independent challenge and advice on conduct and compliance across the wider risk taxonomy and policies, supporting the business to meet policy, control and governance requirements.
• Collaborating across other Risk Specialist teams within CCOR and wider Risk to deliver a joined‑up second line service to BCB.

Why join us?

Join us and give us your best, and we’ll give you ours. Here, you’ll make a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, amazing workspaces, hybrid working and huge career opportunities – you’ll find them all here.

What we’re looking for:

• Strong experience in Conduct and Compliance Risk, ideally within a Business or Commercial Banking or Corporate and Investment Banking environment with 5+ years’ experience.
• Expertise in advising on regulation including Market Abuse Regulation and The Consumer Duty and experience in overseeing the management of inside and confidential information, business and transactional conflicts, and market conduct.
• Sound knowledge across a broad product set, including market products such as FX, derivatives and commodities, and sales channels including relationship management, digital services and regulated credit broking.
• Experience overseeing and challenging change, transformation or product activity from a conduct and compliance perspective, to ensure an effective and robust control environment.
• Ability to anticipate emerging regulatory risks and external threats, assess their potential impact, and provide forward‑looking advice to support effective risk decisions.
• Strong stakeholder management and communication skills, with the ability to simplify complex regulatory and risk issues and engage credibly with senior audiences and in governance fora.
• Experience in overseeing and advising a business on AI adoption and scalable use cases.
• A data‑led approach, with a growth mindset and commitment to continuous improvement and everyday innovation.

And any of these would be great:

• A professional qualification related to Compliance or Risk.
• Demonstrated capability in shaping and developing group‑level policies, standards or frameworks, including setting governance expectations and supporting consistent adoption across a diverse business area.
• Experience in designing, improving or testing controls.

This is a place for you

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We also offer a wide‑ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies