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- Tasks: Create clear and engaging communications for customer rectifications, ensuring empathy and clarity.
- Company: Join a forward-thinking finance group committed to transforming customer experiences.
- Benefits: Enjoy a competitive salary, generous pension, flexible working, and 28 days holiday.
- Other info: Collaborative team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference for customers while developing your communications career.
- Qualifications: Strong copywriting and communication skills, with experience in regulated environments.
The predicted salary is between 40824 - 45360 £ per year.
RECTIFICATIONS COMMUNICATIONS ASSISTANT MANAGER (FIXED TERM – 6 MONTHS)
Salary: £40,824 – £45,360 pa
Locations: Bristol, Newport, Hove, Edinburgh, Belfast, Halifax, Manchester, Birmingham or Chester
Hours: Full-time – 35 hours per week
Working pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments, including hybrid working expectations, in line with our Flexibility Works policy.
ABOUT THE ROLE
This is a fantastic opportunity to develop your communications career within the Customer Communications Centre of Excellence in the Consumer Relationships Chief Operating Office. Our team is responsible for creating and delivering clear, engaging and empathetic customer communications for Rectifications – where we put things right when the Group has made a mistake. These communications are often sensitive and high impact, and play a vital role in maintaining customer trust. You’ll work on a wide range of communications across the Group, from single‑customer issues through to large‑scale remediation programmes affecting thousands of customers. Many of the customers we support may be in vulnerable circumstances, such as financial difficulty or bereavement, so empathy, clarity and care are critical.
RESPONSIBILITIES
- Taking complex issues, remediation decisions and customer treatments and converting them into clear, easy‑to‑understand communications, using accessible language in line with our Customer Communications Principles.
- Putting the customer first, challenging proposed treatments where needed to ensure good customer outcomes.
- Managing communications end‑to‑end, from brief through to delivery, across channels such as letters and email campaigns.
- Working collaboratively with Design & Delivery, data, risk and legal teams, as well as third‑party agencies.
- Ensuring all communications meet Group Standards, including FCA Consumer Duty, and follow the correct governance and approval processes.
- Managing multiple pieces of work at pace, prioritising effectively to deliver high‑quality communications on time.
WHY JOIN US?
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re investing in our technology, our workplaces and – most importantly – our people. Here, you’ll make a real difference for customers, work with great colleagues, enjoy hybrid working and build a career that’s full of opportunity.
WHAT YOU'LL NEED
Essential skills and experience- End‑to‑end communications experience, ideally within a highly regulated environment.
- Strong copywriting skills, with the ability to make complex topics simple and clear.
- Excellent written and verbal communication, with a strong eye for detail.
- Experience managing multiple projects or campaigns simultaneously and delivering to deadlines.
- Confident stakeholder management skills, with the ability to influence and challenge constructively.
- A customer‑centred mindset, with sensitivity to vulnerable customer needs.
- Copywriting experience within financial services or a similarly regulated sector.
- End‑to‑end campaign management experience.
- Experience of digital channels, particularly email campaign delivery.
- Familiarity with FCA regulation and consumer‑focused communications.
WHAT YOU'LL GET
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes, including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
Rectifications Communications Assistant Manager in Bristol employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rectifications Communications Assistant Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and tailoring your answers to highlight your experience in communications. Show them how you can take complex issues and make them clear and engaging!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Use our website to find roles that excite you and match your skills, especially in customer communications.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a great way to reiterate your interest in the role and remind them why you’re the perfect fit for their team!
We think you need these skills to ace Rectifications Communications Assistant Manager in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Rectifications Communications Assistant Manager role. Highlight your end-to-end communications experience and how you can simplify complex topics, as this is key for us.
Showcase Your Empathy: Since you'll be dealing with sensitive customer situations, it's important to demonstrate your understanding of vulnerable customer needs. Share examples in your application that show how you've handled similar situations with care and clarity.
Be Clear and Concise: We love clear communication! When writing your application, keep it straightforward and to the point. Use accessible language that reflects our Customer Communications Principles, just like you would in the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our hybrid working environment.
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Audience
Before the interview, research the company and its values. Understand their approach to customer communications, especially in sensitive situations. This will help you tailor your responses and demonstrate that you’re aligned with their mission.
✨Showcase Your Copywriting Skills
Prepare examples of your previous work where you've simplified complex topics into clear communications. Be ready to discuss your thought process and how you ensure clarity and empathy in your writing, especially for vulnerable customers.
✨Demonstrate Project Management Prowess
Be prepared to talk about how you manage multiple projects simultaneously. Share specific examples of how you prioritise tasks and meet deadlines, particularly in a regulated environment. This will show your ability to handle the fast-paced nature of the role.
✨Engage with Empathy
Since the role involves communicating with customers in vulnerable situations, practice articulating your understanding of their needs. Highlight any relevant experiences where you’ve had to approach sensitive topics with care and compassion.