People Partner - Consumer Relationships in Bristol

About the role

We have an exciting opportunity to join the Consumer Relationships (CR) People Partnering team, reporting to the People Transformation & Change Director. The role partners senior business leaders within Consumer Channels. The Consumer Channels function is evolving quickly as customer behaviour changes and technology reshapes how we serve at scale, creating an exciting agenda across skills, operating model, leadership and colleague experience.

Responsibilities

• Partner and challenge the Consumer Channels Executive team as their People Partner, translating business priorities into an actionable people plan and measurable outcomes, working closely with P&P Centres of Excellence.
• Support delivery of the Consumer Channels people strategy, aligned to the Consumer Relationships People Plan and Group People Plan-embedding Group purpose and values in how work gets done.
• Shape workforce and capability planning-using insight to inform demand/capacity, organisation design, role evolution and skills build across digital, telephony and face-to-face service.
• Land and embed change at pace-partnering with P&P colleagues to implement people initiatives, products and policy changes in a way that works for a customer-facing, operational environment.
• Evolve the operating model and ways of working to increase speed, reduce friction and improve colleague experience and productivity.
• Drive leadership effectiveness and performance through coaching, talent planning and team interventions that build high-performing, inclusive leadership teams.
• Collaborate across the Consumer Relationships People Partnering team to share best practice, improve how we work, and deliver joined-up outcomes across the CR agenda-embracing agile ways of working and continuously building confidence in AI learning and tools to increase effectiveness and impact.

Qualifications and Skills

• Excellent relationship management, influencing and coaching, developing trust through integrity and authenticity.
• Excellent communication skills with ability to see the bigger picture, storyteller and join the dots.
• Innovative and good at problem solving.
• Collaborative team member.
• Ability to prioritise and focus on what matters.
• Ability to interrogate and analyse multiple data sources to inform planning and decisions.
• Organisational and industry awareness with a passion for bringing the outside in.
• Expertise in core HR disciplines – and a track record of leading within senior teams.

Working Environment

We support business teams across the UK and some occasional travel will be required. We work on a hybrid basis with at least 40% of our time spent in the office.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Inclusivity Statement

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know.