At a Glance
- Tasks: Lead the management and resolution of People cases, ensuring fair treatment for all colleagues.
- Company: Join Lloyds Banking Group, a leader in diversity, equity, and inclusion.
- Benefits: Enjoy a generous pension, performance bonuses, 30 days' holiday, and flexible benefits.
- Other info: Be part of a dynamic team focused on personal development and high performance.
- Why this job: Make a real impact by supporting colleagues and driving positive change.
- Qualifications: Experience in employee relations and HR technology, with strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Join to apply for the Hearing Manager role at Lloyds Banking Group. This range is provided by Lloyds Banking Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
- We have an exciting opportunity for a motivated and experienced Hearing Manager to join our Colleague Success function.
- You will be responsible for providing independent advice, guidance and support to ensure the timely management and resolution of People cases across Lloyds Banking Group.
- You will ensure fair and consistent treatment to colleagues, line managers and people partners, which uphold our policies and values.
Qualifications
- Employee Relations - Sound understanding of our people policies and procedures, to drive fair, consistent and unbiased decisions. You will manage key stakeholder relationships, maintaining high levels of integrity at all times.
- Emotional Intelligence - Creates a dialogue of open and honest communication with colleagues and customers, recognises uniqueness and uses this to identify opportunities to improve and establish relationships. Stays calm in stressful situations, communicating strategically in times of conflict.
- HR technology - Experience in working with digital tools such as Workday and ServiceNow to drive operational efficiency, and an active interest in HR automation tools which will offer a market-leading employee experience.
- Data analysis and reporting - Using data and insights, you will identify possible case trends and define/execute mitigations as required.
- Building a high-performance culture - You will support the team in creating a high performance culture, with a desire to learn and evolve. You will take responsibility for informally coaching and mentoring others throughout the organisation and investing in your own personal development.
- Risk management - Using sound judgement you will make outcome decisions based on the information provided, mitigating risks, operational impact and reputational damage.
- Adaptability - Proven ability to adapt to changing workload volumes and demands at pace, dealing with high numbers of cases while providing an excellent employee experience and in an effective and timely service to Lloyds Banking Group.
- Impactful Communication - Creates and delivers powerful messages using verbal/non-verbal and interpersonal skills that inform and engage wide and/or varied audiences, securing acknowledgement and commitment to ideas.
- Critical Thinking - Interprets information in an objective manner (even when it is limited) using SME knowledge, experience and deductive reasoning. Generate and contribute ideas to support in the formulation of judgements and solutions.
- Planning and alignment - Ability to plan and prioritise work to meet commitments aligned with organisational objectives, identifying the support and resources needed to carry out plans, and delivering efficiently and to a high standard.
- Creative and Innovative Thinking - Promotes creative and innovative thinking. Develops ideas throughout creative techniques which are truly original while aligned with the Group's objectives.
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
Hearing Manager in Bristol employer: LLOYDS BANKING GROUP
Lloyds Banking Group is an exceptional employer, offering a supportive and inclusive work environment that prioritises diversity, equity, and inclusion. With a strong commitment to employee development, generous benefits including a pension contribution of up to 15%, and a focus on wellbeing initiatives, employees are empowered to thrive both personally and professionally. The Colleague Success function fosters a culture of high performance and innovation, making it an ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Hearing Manager in Bristol
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at LLOYDS BANKING GROUP!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at LLOYDS BANKING GROUP.
We think you need these skills to ace Hearing Manager in Bristol
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at LLOYDS BANKING GROUP. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to LLOYDS BANKING GROUP and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at LLOYDS BANKING GROUP. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to LLOYDS BANKING GROUP's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at LLOYDS BANKING GROUP
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with LLOYDS BANKING GROUP.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at LLOYDS BANKING GROUP will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact LLOYDS BANKING GROUP and how you would contribute to adapting HR strategies.
