Global Productivity Lead in Bristol

Insurance, Pensions & Investments (IP&I) is evolving to deliver more digital, customer focused insurance and pensions solutions in a fast changing market, and this role sits right at the heart of that journey. As Global Productivity Lead, you’ll shape how IP&I operates globally, leading a growing team and working across the business to build simple, effective ways of working underpinned by strong governance and oversight.

This is a high‑impact leadership role at the heart of IP&I’s transformation, helping shape a modern, global operating model as the business redefines how it delivers insurance, pensions and investments in a digital market. As Global Productivity Lead, you’ll lead and build a new team, working across IP&I to improve how offshore service provision is managed, while ensuring strong governance, oversight and long‑term operational resilience.

What you’ll be doing:

• Work across IP&I to identify global operating model opportunities, adopting a strategic pan-IP&I lens.
• Shape and translate our 2026–2030 strategic workforce plan into a clear execution path, connecting strategic intent with practical delivery.
• Bring bold thinking and a restless curiosity to reimagine what’s possible.
• Lead from the front—shaping the conversation, not just the output—by bringing insight, influence, and intent.
• Oversee the end‑to‑end process for international service provision, ensuring people have a smooth experience.
• Monitor the global service provision ensuring that any emerging trends/issues are identified and resolved early.
• Develop new cross‑geography initiatives to drive global productivity and innovation.
• Identify and deliver process improvement opportunities.
• Facilitate knowledge and best‑practice sharing across IP&I.
• Build trusted partnerships across Business Units and wider LBG partners.

What we’re looking for:

• 5+ years proven leadership experience in a regulated or complex environment, with demonstrated success in building high‑performing teams.
• 5+ years experience leading large‑scale, complex change or transformation initiatives.
• 3+ years demonstrating well‑developed stakeholder management skills with comfort shaping and influencing senior people both within IP&I and the wider Group.
• Excellent written and verbal communication skills with a flair for storytelling and making the complex simple.
• Proven collaboration skills with a capability to engage and influence key decision makers.
• Comfort with ambiguity and drive to tackle complex problems at pace.
• Robust governance and risk management capabilities.
• Strong business and commercial understanding with a focus on delivery, cost and benefits.
• Attention to detail and the confidence to challenge when required.

Benefits:

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. We guarantee interviews for candidates who meet the minimum criteria with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We are a Diversity‑Equity‑Inclusion leader and commit to supporting candidates from all backgrounds.