At a Glance
- Tasks: Support customers in-branch and transition to remote assistance via phone and digital channels.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real difference by helping customers through important moments in their lives.
- Qualifications: 12 months of customer service experience; training provided for banking specifics.
The predicted salary is between 26200 - 26950 € per year.
Salary: £26,200 increasing to £26,950 after 6 months
Location: Brighton Branch, 34/35 Western Road Brighton BN1 2EB. Working across our Lloyds and Halifax branches within a reasonable distance for a period of up to 9 months. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.
Job Type: Fixed term contract, working in branch until early 2027 transferring to a permanent home working role assisting our customers over the telephone.
Hours: Branch hours until early 2027: 35 hours per week, Monday‑Saturday. Home working role from early 2027 with a 5-Day Week pattern: Start times between 8am and 10am and end times between 6pm and 8pm. Maximum of 5 out of 7 days (based on a Monday‑Sunday week) and a maximum of 37.5% weekend days (3 weekend days over a 4 week period).
What you’ll be doing:
- You’ll start in one of our branches, supporting customers side‑by‑side.
- You’ll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, web‑chat and remote video appointments.
- You’ll handle some everyday banking tasks, offering reassurance, guidance and practical support.
- You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
- You’ll recognise opportunities to connect customers with the right products and services.
- From day one we’ll teach you all about our products, processes and systems and you’ll learn how to respond to queries quickly and become better every day.
What we’re looking for:
- A minimum of 12 months’ customer service experience (no previous financial services experience required; training provided).
- Suitable home working environment with a private area for inbound calls and a stable/secure Wi‑Fi connection.
- Advocacy of Lloyds Banking Group’s products and services, becoming subject‑matter experts for the banking app and products by demonstrating excellent knowledge.
- People‑person mindset, working with team to provide an essential service to millions of customers.
- Commitment to deliver on promises and go above and beyond for customers.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. If you need reasonable adjustments to our recruitment processes, let us know.
Benefits:
- A generous pension contribution of up to 15%.
- An annual performance‑related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles.
- A range of wellbeing initiatives and generous parental leave policies.
- Salaries reviewed annually on 1 April as part of our annual pay review.
- Full uniform provided.
Lloyds Banking Group Customer Support - Brighton employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a supportive work culture that prioritises diversity, equity, and inclusion. With a generous benefits package including a substantial pension contribution, private medical cover, and flexible working arrangements transitioning to remote support, employees are empowered to thrive both personally and professionally. The Brighton branch fosters a collaborative environment where team members can grow their skills while making a meaningful impact on customers' lives during pivotal moments.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Brighton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values, products, and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer support scenarios you might face. Think about how you'd handle tricky situations, like dealing with a frustrated customer or guiding someone through digital banking. Role-playing with a friend can really help!
✨Tip Number 3
Show off your people skills! During the interview, highlight your experience in customer service. Share specific examples of how you've gone above and beyond for customers. Remember, this role is all about helping people, so let your passion shine through!
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at StudySmarter. By applying directly, you'll ensure your application gets the attention it deserves. Plus, it shows you're proactive and ready to take the next step in your career!
We think you need these skills to ace Lloyds Banking Group Customer Support - Brighton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Your People Skills:Since this role is all about helping customers, let your personality shine through! Share examples of how you've gone above and beyond for customers in the past. We want to see that people-person mindset in action.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've gone above and beyond for a customer. This role is all about helping people, so be ready to share how you've made a difference in previous jobs.
✨Familiarise Yourself with Lloyds Products
Get to know the products and services offered by Lloyds Banking Group. Understanding their banking app and digital services will show that you're proactive and genuinely interested in the role. It’ll also help you answer questions confidently during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various customer situations, like supporting someone through a bereavement or resolving a fraud concern. Think through these scenarios beforehand and prepare your responses to demonstrate your empathy and problem-solving skills.
✨Set Up Your Interview Space
If your interview is virtual, ensure you have a quiet, private space with a stable internet connection. Test your tech beforehand to avoid any hiccups. A professional environment will help you feel more confident and focused during the interview.
