BM Solutions - Telephone Business Development Manager

LOCATION: Birmingham

SALARY: £40,824 - £45,360

HOURS: Full-time/Part-time

WORKING PATTERN: Our work style is hybrid, spending at least two days per week, or 40% of our time, at one of our office sites. We support colleagues with disabilities with workplace adjustments including hybrid expectations in line with our Flexibility Works policy. We have 3 positions to fill – 2 permanent and 1 secondment.

What you’ll be doing:

An exciting and rare opportunity has arisen to join the UK’s largest Buy-to-Let mortgage lender, BM Solutions, in our Intermediaries Business Development team in our prestigious Colmore Row office, Birmingham. Develop your skills, build on existing expertise and gain valuable knowledge in a vital sector of the UK mortgage market. Intermediaries is a fast‑paced, exhilarating environment where we set ourselves high standards to deliver excellence across the market. Our diverse business receives industry acclaim and recognition for its standout performance and support of the mortgage and housing market.

As a Telephone Business Development Manager, you’ll join our dynamic business development team supporting the BM Solutions brand. In addition, you’ll work in partnership with one or more geographically aligned Business Development Managers, supporting a portfolio of brokers with all their buy‑to‑let mortgage needs and queries. You will gain exposure and experience to a full range of brokers and intermediary products with the aim that this role becomes an effective training ground for future Business Development Manager roles in BM Solutions or across our wider brand portfolio.

Key responsibilities:

• Provide dedicated support to one or more Business Development Manager areas; pro‑actively manage the day‑to‑day portfolio of broker relationships, building and strengthening strong external relationships across a defined geographical patch through various communication channels such as telephone, Teams and email – tailoring your approach to the customer’s needs and preferences.
• Work closely with the geographically aligned Business Development Manager to find opportunities in the existing portfolio and in the wider market.
• Through proactive and robust interactions, develop business leads and introductions, as appropriate, to maximise business opportunities for increased income and growth for BM Solutions.
• Utilise management information to develop purposeful business relationships and grow market share.
• Collaborate with the wider Telephone Business Development team in BM Solutions and across other brands to share standard processes, successes and maintain a culture of ongoing development and personal growth.
• Track risks within the intermediary mortgage market and educate intermediaries in how to identify and overcome existing and emerging risks.
• Maintain excellent organisational skills and effective personal time management.

What we’re looking for:

• 2+ years of mortgage experience (C‑MAP qualification desirable but not compulsory)
• 2+ years of relationship management experience
• Excellent organisational and time‑management skills
• Effective communication skills
• Results‑driven mindset
• Resilience

Additional experience (nice to have):

• Collaboration
• Business insight
• Data analysis

Benefits:

• Generous pension contribution of up to 15%
• Annual performance‑related bonus
• Share schemes including free shares
• Flexible benefits such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• Well‑being initiatives and generous parental leave policies

Diversity & inclusion:

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities, and we are committed to creating an environment in which everyone can thrive, learn and develop. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimal criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.