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- Tasks: Lead business continuity efforts and ensure effective incident response across the organisation.
- Company: Join Lloyds Banking Group, a pioneering bank shaping finance for good.
- Benefits: Enjoy competitive pay, performance bonuses, share schemes, and 30 days' holiday.
- Other info: Inclusive culture with a commitment to diversity and continuous improvement.
- Why this job: Make a real impact in a fast-paced environment while enhancing operational resilience.
- Qualifications: Experience in business continuity and strong organisational skills required.
The predicted salary is between 55000 - 65000 ÂŁ per year.
LOCATION: Manchester, Birmingham, Bristol, Edinburgh, Glasgow or Leeds
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office location.
About this Opportunity
Are you ready to play a hands‑on role in strengthening how a critical business unit prepares for, responds to, and recovers from disruption? If so, the Business Continuity & Response Manager role within GCOO Resilience Enablement offers an opportunity to make a tangible impact on customer, colleague, and operational outcomes.
Sitting within GCOO Business Resilience Office (BRO), this role supports the delivery of the GCOO operational resilience framework, with a primary focus on business continuity and incident response capability. You will work closely with business areas, resilience specialists, and Group Incident Management to ensure resilience activities are embedded, maintained, and effective.
This is a delivery‑focused role operating in a fast‑paced, regulated environment, requiring strong organisation, collaboration, and calm execution — particularly during incidents.
- Deliver and maintain Business Continuity and incident response capability across GCOO, ensuring plans, people and processes are ready for disruption.
- Maintain high‑quality Business Continuity Plans, Business Impact Assessments and Important Business Services activity, working closely with business stakeholders.
- Support incident response at Bronze level (including rota participation) and coordinate response activity across Silver and Gold incidents when required.
- Plan and deliver resilience testing and exercises, capturing outcomes and learning to drive continuous improvement.
- Provide clear governance, reporting and stakeholder engagement to build resilience awareness and ownership across GCOO.
- Contribute to improving tools, templates and ways of working, collaborating across the BRO and wider Group resilience community.
Why Lloyds Banking Group
If you think all banks are the same, you're wrong. We're a pioneering, fast‑changing business that shapes finance as a force for good. If you're after a role where you can have an impact and do the best work of your career, you've just found it.
What you'll need
- Strong background working in business continuity and/or operational resilience within a regulated or complex organisation.
- Proven experience supporting or leading live incidents, across planning, response and recovery.
- Experience with resilience testing, exercising and capturing post‑incident learning.
- Strong organisational skills, with attention to detail and the ability to manage shifting priorities.
- Clear and confident communication skills, able to work effectively with both technical and non‑technical stakeholders.
- Calm, pragmatic judgement under pressure, with an outcome‑focused mindset.
- Digitally confident, with an interest in improving efficiency through tools, automation and smarter ways of working.
- Collaborative, inclusive and accountable, with a strong commitment to learning and continuous improvement.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under‑represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package including an annual performance‑related bonus, share schemes including free shares, and benefits you can adapt to your lifestyle, such as discounted shopping. Additionally, we provide 30 days' holiday.
Group Operational Resilience Manager - Business Continuity in Birmingham employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Operational Resilience Manager - Business Continuity in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to business continuity and operational resilience. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific incidents you've managed and the outcomes. This will demonstrate your capability and calm execution under pressure.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your genuine interest in being part of our team at Lloyds Banking Group.
We think you need these skills to ace Group Operational Resilience Manager - Business Continuity in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Group Operational Resilience Manager role. Highlight your experience in business continuity and operational resilience, and don’t forget to showcase any relevant incidents you've managed.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at StudySmarter. Keep it concise but impactful!
Showcase Your Soft Skills: We love candidates who can communicate clearly and work well under pressure. Make sure to include examples of how you've demonstrated these skills in past roles, especially during incidents or crises.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Business Continuity Basics
Make sure you brush up on the fundamentals of business continuity and operational resilience. Understand the key concepts, frameworks, and best practices that are relevant to the role. This will not only help you answer questions confidently but also show your genuine interest in the field.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific incidents or disruptions. Think of examples from your past experience where you successfully managed a crisis or led a team through a challenging situation. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Collaboration Skills
This role requires working closely with various stakeholders, so be ready to discuss how you've effectively collaborated in previous roles. Highlight any experiences where you’ve built relationships across teams or departments, and how that contributed to successful outcomes.
✨Demonstrate Calm Under Pressure
Given the nature of the role, interviewers will be keen to see how you handle stress and pressure. Prepare to share instances where you maintained composure during a crisis. Emphasise your calm, pragmatic judgement and how it led to positive results in high-pressure situations.