At a Glance
- Tasks: Lead innovative projects and enhance client experiences in a dynamic operations environment.
- Company: Join a forward-thinking company that values collaboration and flexibility.
- Benefits: Enjoy a competitive salary, generous pension, 30 days holiday, and flexible working options.
- Other info: Flexible working arrangements and excellent career growth opportunities await you.
- Why this job: Make a real impact in business operations while developing your skills in a supportive team.
- Qualifications: Deep knowledge of Trade Innovation Plus and experience in project management.
The predicted salary is between 65385 - 72650 £ per year.
Location: Birmingham
Hours: Full‑Time
Working Pattern: Hybrid – at least two days per week (40% of time)
Flexible Working Options: Hybrid Working, Job Share
About This Opportunity
Client Operations brings together multiple business areas to create a seamless and enhanced experience for our Corporate and Institutional Clients (CIB). The Business Operations and Strategy team leads on the implementation of new systems, applications and process change across the Traditional Trade portfolio, ensuring platforms remain robust and efficient, supporting incident management, providing SME input across multiple projects, and working closely with 3rd‑party vendors and engineering teams for ongoing improvements.
Key Accountabilities
- Supporting business areas within Client Operations and the wider CIB servicing network.
- Ensuring systems, applications and processes enable effective, customer‑focused change.
- Working across a varied portfolio of activity, focused on Traditional Trade.
- Building strong relationships and simplifying complex information to support decision‑making.
- Supporting the implementation of new systems and applications.
- Managing relationships with 3rd‑party vendors where required.
- Participating in Business Incident Management with RCA contribution.
- Acting as an SME across multiple concurrent projects, providing project support.
- Supporting engineering teams (UK & India) with ad‑hoc weekend work to deliver system changes.
- Supporting the management of SME resource as needed.
What You’ll Need (Essential)
- Deep technical knowledge of Trade Innovation Plus as an operating system.
- Strong knowledge of Traditional Trade products.
- Solid understanding of system architecture, including how data moves upstream and downstream for reporting.
- Knowledge of data management principles and associated treatment requirements.
- Experience implementing new systems or applications, including UAM testing and writing test scripts.
- Project management experience acting as an SME across initiatives, with the ability to work effectively with 3rd‑party vendors.
- Business Incident Management experience, including contributing to root cause analysis (RCA).
What Would Be Great to Have
- Experience managing SME resource or prior line management exposure.
- Leadership experience within operational or technical environments.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits that can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. We guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.
Associate Director, Ops & Strategy - Hybrid Role in Birmingham employer: Lloyds Banking Group
As an Associate Director in Operations and Strategy, you will thrive in a dynamic and inclusive work environment in Birmingham, where flexible working options and a strong emphasis on employee wellbeing are at the forefront. The company offers generous benefits, including a substantial pension contribution, performance-related bonuses, and ample holiday, all while fostering professional growth through diverse project opportunities and collaboration with talented teams. Join us to make a meaningful impact in enhancing client experiences while enjoying a supportive culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director, Ops & Strategy - Hybrid Role in Birmingham
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Ace the Informational Interview
Don’t be shy about asking for informational interviews. It’s a great way to learn more about the company and role while showcasing your interest. Plus, it gives you a chance to make a personal connection!
✨Show Off Your Skills
Prepare to discuss your relevant experience and skills in detail. Use examples from past projects to demonstrate how you can add value to the team. Remember, it’s all about showing them what you can bring to the table!
✨Apply Through Our Website
When you find a role that fits, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Associate Director, Ops & Strategy - Hybrid Role in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Trade Innovation Plus and Traditional Trade products. We want to see how your skills align with the key accountabilities mentioned in the job description.
Showcase Your Project Management Skills:Don’t forget to include examples of your project management experience, especially where you've acted as an SME. We love seeing how you’ve successfully managed relationships with 3rd-party vendors and contributed to incident management.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to understand and relevant to the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Trade Innovation Plus and Traditional Trade products. Being able to discuss these topics confidently will show that you're not just familiar with the role, but that you’re genuinely interested in it.
✨Showcase Your Project Management Skills
Prepare examples of your project management experience, especially where you've acted as an SME. Think about specific projects where you’ve worked with 3rd-party vendors and how you contributed to their success.
✨Understand the Bigger Picture
Be ready to discuss how systems and applications impact customer-focused change. This role is all about enhancing client experiences, so think about how your past experiences align with this goal.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to incident management and system improvements. This shows that you’re engaged and thinking critically about how you can contribute to their operations.
