At a Glance
- Tasks: Lead business operations and strategy for seamless client experiences in a dynamic environment.
- Company: Join a forward-thinking company focused on innovation and client satisfaction.
- Benefits: Enjoy a competitive salary, generous pension, flexible working, and 30 days holiday.
- Other info: Flexible working options and strong support for diverse needs.
- Why this job: Make a real impact by implementing new systems and enhancing client operations.
- Qualifications: Deep knowledge of Trade Innovation Plus and experience in project management.
The predicted salary is between 65385 - 72650 £ per year.
Location: Birmingham
Hours: Full‑Time
Working Pattern: Hybrid – at least two days per week (40% of time)
Flexible Working Options: Hybrid Working, Job Share
We support flexible working – click here for more information on flexible working options.
About This Opportunity
Client Operations brings together multiple business areas to create a seamless and enhanced experience for our Corporate and Institutional Clients (CIB). The Business Operations and Strategy team leads on the implementation of new systems, applications and process change across the Traditional Trade portfolio, ensuring platforms remain robust and efficient, supporting incident management, providing SME input across multiple projects, and working closely with 3rd‑party vendors and engineering teams for ongoing improvements.
Key Accountabilities
- Supporting business areas within Client Operations and the wider CIB servicing network.
- Ensuring systems, applications and processes enable effective, customer‑focused change.
- Working across a varied portfolio of activity, focused on Traditional Trade.
- Building strong relationships and simplifying complex information to support decision‑making.
- Supporting the implementation of new systems and applications.
- Managing relationships with 3rd‑party vendors where required.
- Participating in Business Incident Management with RCA contribution.
- Acting as an SME across multiple concurrent projects, providing project support.
- Supporting engineering teams (UK & India) with ad‑hoc weekend work to deliver system changes.
- Supporting the management of SME resource as needed.
What You’ll Need (Essential)
- Deep technical knowledge of Trade Innovation Plus as an operating system.
- Strong knowledge of Traditional Trade products.
- Solid understanding of system architecture, including how data moves upstream and downstream for reporting.
- Knowledge of data management principles and associated treatment requirements.
- Experience implementing new systems or applications, including UAM testing and writing test scripts.
- Project management experience acting as an SME across initiatives, with the ability to work effectively with 3rd‑party vendors.
- Business Incident Management experience, including contributing to root cause analysis (RCA).
What Would Be Great to Have
- Experience managing SME resource or prior line management exposure.
- Leadership experience within operational or technical environments.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits that can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. We guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.
Associate Director - Business Operations and Strategy in Birmingham employer: Lloyds Banking Group
As an Associate Director in Business Operations and Strategy, you will thrive in a dynamic and inclusive work environment located in Birmingham, where flexible working options are embraced to support your work-life balance. The company offers a competitive salary, generous pension contributions, and a commitment to employee growth through various wellbeing initiatives and leadership opportunities, making it an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director - Business Operations and Strategy in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you fit in, so think about how your skills align with their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online tools. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Associate Director - Business Operations and Strategy in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Trade Innovation Plus and Traditional Trade products. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Project Management Skills:Since this role involves acting as an SME across multiple projects, it’s crucial to demonstrate your project management experience. Share specific examples of how you've successfully managed projects and collaborated with 3rd-party vendors.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge of Trade Innovation Plus and Traditional Trade products. Be ready to discuss how these systems work and how data flows through them, as this will show your deep understanding of the role.
✨Showcase Your Project Management Skills
Prepare examples of your project management experience, especially where you've acted as a Subject Matter Expert (SME). Highlight any instances where you've successfully collaborated with 3rd-party vendors or contributed to Business Incident Management.
✨Build Relationships
Demonstrate your ability to build strong relationships by sharing examples from your past roles. Talk about how you've simplified complex information for decision-making and how you’ve worked effectively with various teams.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to implementing new systems and managing vendor relationships. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
