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For Companies At a Glance
- Tasks: Create clear and engaging customer communications for sensitive issues.
- Company: Join a leading financial services firm focused on transforming finance for good.
- Benefits: Generous pension, performance bonuses, flexible benefits, and 28 days holiday.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact by helping customers in vulnerable situations.
- Qualifications: Experience in communications, strong copywriting skills, and a customer-centred mindset.
The predicted salary is between 40824 - 45360 ÂŁ per year.
Salary: ÂŁ40,824 - ÂŁ45,360 pa
Locations: Bristol, Newport, Hove, Edinburgh, Belfast, Halifax, Manchester, Birmingham or Chester
Hours: Full‑time – 35 hours per week
Working Pattern: Hybrid – at least two days per week at an office site. Supports flexibility for disabilities.
About the role
We provide an opportunity to develop a communications career within the Customer Communications Centre of Excellence in the Consumer Relationships Chief Operating Office. The team creates and delivers clear, engaging and empathetic customer communications for Rectifications, which are often sensitive and high impact, playing a vital role in maintaining customer trust. Work spans single‑customer issues to large‑scale remediation programmes affecting thousands, with many customers in vulnerable circumstances. Empathy, clarity and care are critical.
Responsibilities
- Take complex issues, remediation decisions and customer treatments and convert them into clear, easy‑to‑understand communications.
- Put customer first, challenging proposed treatments where needed.
- Manage communications end‑to‑end, from brief through to delivery, across channels such as letters and email campaigns.
- Collaborate with Design & Delivery, data, risk and legal teams, as well as third‑party agencies.
- Ensure all communications meet Group Standards, including FCA Consumer Duty, and follow correct governance and approval processes.
- Manage multiple pieces of work at pace, prioritising effectively to deliver high‑quality communications on time.
Essential skills and experience
- End‑to‑end communications experience, ideally within a highly regulated environment.
- Strong copy‑writing skills, simplifying complex topics.
- Excellent written and verbal communication with a strong eye for detail.
- Experience managing multiple projects or campaigns simultaneously and delivering to deadlines.
- Confident stakeholder management, ability to influence and challenge constructively.
- Customer‑centred mindset, sensitivity to vulnerable customer needs.
Additional experience that would be great
- Copywriting experience within financial services or a similarly regulated sector.
- End‑to‑end campaign management.
- Experience of digital channels, particularly email campaign delivery.
- Familiarity with FCA regulation and consumer‑focused communications.
Benefits
- Generous pension contribution of up to 15%
- Annual performance‑related bonus
- Share schemes, including free shares
- Benefits you can adapt to lifestyle, such as discounted shopping
- 28 days’ holiday plus bank holidays
- Range of wellbeing initiatives and generous parental leave policies
Why join us
Transforming finance for good; investing in technology, workplaces and people. Hybrid working and career growth opportunities await.
Rectifications Communications Assistant Manager (Fixed Term - 6 months) in Belfast employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rectifications Communications Assistant Manager (Fixed Term - 6 months) in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give you insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising your responses to common questions. Focus on how your skills align with the job description, especially around empathy and clear communication.
✨Tip Number 3
Showcase your creativity! Bring examples of your past work that demonstrate your ability to simplify complex topics and engage customers. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Rectifications Communications Assistant Manager (Fixed Term - 6 months) in Belfast
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to communicate with empathy. Since the role involves sensitive customer communications, we want to see how you can connect with customers and understand their needs.
Keep It Clear and Concise: When writing your application, remember to keep your language clear and straightforward. We’re looking for someone who can simplify complex topics, so show us you can do that right from the start!
Highlight Your Experience: Don’t forget to showcase your end-to-end communications experience, especially in regulated environments. We want to know about your past projects and how you managed them effectively, so give us the details!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Audience
Before the interview, research the company’s values and mission, especially their focus on customer communications. Understanding their approach to sensitive issues will help you tailor your responses and demonstrate that you’re aligned with their goals.
✨Showcase Your Copywriting Skills
Prepare examples of your previous work where you simplified complex topics into clear communications. Be ready to discuss how you approached these tasks and the impact they had on customer understanding and trust.
✨Demonstrate Empathy
Since the role involves communicating with vulnerable customers, think of scenarios where you’ve had to show empathy in your communications. Share specific examples that highlight your ability to connect with customers and address their needs effectively.
✨Prepare for Stakeholder Management Questions
Expect questions about how you manage multiple projects and collaborate with different teams. Have a few stories ready that illustrate your stakeholder management skills and how you’ve influenced decisions constructively in past roles.