At a Glance
- Tasks: Help customers achieve their dream of home ownership with top-notch service.
- Company: Join Lloyds Banking Group, one of the UK's leading financial institutions.
- Benefits: Enjoy competitive pay, flexible benefits, and generous holiday allowance.
- Other info: Full training provided, with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26800 - 26800 £ per year.
Belfast, Antrim
Are you ready to take your career to the next level with one of the UK's most prestigious financial institutions? Lloyds Banking Group is looking for a hardworking, motivated, and caring individual to join their dynamic contact centre team. If you have a passion for customer service and want to make a real difference, this is the opportunity for you!
Role: Customer Advisor
Division: Customer Service Ops (CSO) New Business
Location: Office Based 5 days per week, for initial 6 months. Then 3 days a week from home. 24 Cromac Place, Belfast BT7 2JB
Pay rate: £12.92 per hour
Contract: Temporary
Hours: Full time, 35 hours per week
Shift Pattern: Monday - Friday, 8am-6pm (Rotational shifts: 8am-4pm, 9am-5pm, 9.30am-5.30pm, 10am-6pm)
Training: Full-time for 6-8 weeks
About the Role: As a Customer Advisor in our Homes Operations Mortgages New Business Team, you'll play a crucial role in helping our customers achieve their dream of owning a home. You'll provide top-notch service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products, ensuring a smooth and efficient customer journey.
- Liaise with a diverse range of customers on products, brands, propositions, and systems.
- Relationship Building: Foster strong relationships with brokers. Deliver a positive experience through phone, email, or letter.
- Financial Calculations: Support Requests: Assist with affordability requests.
- Identify and suggest ideas to enhance the customer and colleague experience.
What We're Looking For:
- Adaptability: Ready to tackle new challenges.
- Communication: Strong customer service skills and excellent verbal communication.
Additional Benefits:
- Free Parking: Onsite parking available.
- Flexible Benefits: Discounts on shopping, attraction tickets, and travel.
- Support and Training: First-class support and training for all colleagues.
- Career Growth: Opportunities for advancement within the company.
- Well-being Support: Access to dedicated apps and an Employee Assistance Programme.
- Holiday Allowance: Generous holiday allowance.
- Weekly Pay: Get paid to make a difference?
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Services Officer - Full Time Fixed Term in Belfast employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a supportive and dynamic work environment in Belfast where you can truly make a difference in customers' lives. With comprehensive training, flexible working options after the initial period, and a strong focus on employee well-being and career growth, you'll find ample opportunities to develop your skills and advance your career while enjoying generous benefits and a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer - Full Time Fixed Term in Belfast
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Lloyds Banking Group. A personal introduction can make all the difference in landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you understand what makes Lloyds special and how you can contribute to their mission of providing top-notch customer service.
✨Tip Number 3
Practice your communication skills! Since this role is all about interacting with customers, we recommend doing mock interviews with friends or using online resources to refine your verbal skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your commitment to joining the team at Lloyds Banking Group.
We think you need these skills to ace Customer Services Officer - Full Time Fixed Term in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Services Officer role. Highlight any previous customer service experience and show how you can bring value to our team at Lloyds Banking Group.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and explain why you're excited about this opportunity. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to demonstrate your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Company Inside Out
Before your interview, take some time to research Lloyds Banking Group. Understand their values, mission, and the specific role of a Customer Advisor. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. Be ready to discuss these scenarios during the interview to demonstrate your capability.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for customer service roles. Questions like 'How do you handle difficult customers?' or 'Can you describe a time you improved a process?' are likely to come up. Practising your responses will help you feel more confident and articulate.
✨Ask Thoughtful Questions
At the end of the interview, make sure to ask insightful questions about the role and the team. This shows your enthusiasm and helps you gauge if the position is the right fit for you. Questions about training opportunities or team dynamics can be particularly effective.
