At a Glance
- Tasks: Help customers achieve their home ownership dreams with top-notch service and support.
- Company: Join Lloyds Banking Group, one of the UK's leading financial institutions.
- Benefits: Enjoy competitive pay, flexible benefits, and generous holiday allowance.
- Other info: Full training provided, with excellent opportunities for career growth.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27000 - 27000 £ per year.
Belfast, Antrim
Are you ready to take your career to the next level with one of the UK's most prestigious financial institutions? Lloyds Banking Group is looking for a hardworking, motivated, and caring individual to join their dynamic contact centre team. If you have a passion for customer service and want to make a real difference, this is the opportunity for you!
Role: Customer Advisor
Division: Customer Service Ops (CSO) New Business
Location: Office Based 5 days per week, for initial 6 months. Then 3 days a week from home. 24 Cromac Place, Belfast BT7 2JB
Pay rate: £12.92 per hour
Contract: Temporary
Hours: Full time, 35 hours per week
Shift Pattern: Monday - Friday, 8am-6pm (Rotational shifts: 8am-4pm, 9am-5pm, 9.30am-5.30pm, 10am-6pm)
Training: Full-time for 6-8 weeks
About the Role: As a Customer Advisor in our Homes Operations Mortgages New Business Team, you'll play a crucial role in helping our customers achieve their dream of owning a home. You'll provide top-notch service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products, ensuring a smooth and efficient customer journey.
- Liaise with a diverse range of customers on products, brands, propositions, and systems.
- Relationship Building: Foster strong relationships with brokers. Deliver a positive experience through phone, email, or letter.
- Financial Calculations: Support Requests: Assist with affordability requests.
- Identify and suggest ideas to enhance the customer and colleague experience.
What We're Looking For:
- Adaptability: Ready to tackle new challenges.
- Communication: Strong customer service skills and excellent verbal communication.
Additional Benefits:
- Free Parking: Onsite parking available.
- Flexible Benefits: Discounts on shopping, attraction tickets, and travel.
- Support and Training: First-class support and training for all colleagues.
- Career Growth: Opportunities for advancement within the company.
- Well-being Support: Access to dedicated apps and an Employee Assistance Programme.
- Holiday Allowance: Generous holiday allowance.
- Weekly Pay: Get paid to make a difference.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Centre Advisor (FTC) (Permanent) in Belfast employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a supportive and dynamic work environment in Belfast where you can truly make a difference in customers' lives. With comprehensive training, flexible working options after the initial period, and a strong focus on employee well-being and career growth, you'll find ample opportunities to develop your skills and advance your career while enjoying generous benefits and a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Centre Advisor (FTC) (Permanent) in Belfast
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Centre Advisor (FTC) (Permanent) in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Centre Advisor role. Highlight your customer service experience and any relevant skills that match what Lloyds Banking Group is looking for. We want to see how you can make a real difference!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about this opportunity. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills:Since communication is key in this role, make sure your written application reflects your strong verbal skills. Keep it clear, concise, and professional. We want to see that you can communicate effectively right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve made the process super easy for you, so go ahead and take that step towards joining our dynamic team!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Advisor role at Lloyds Banking Group. Familiarise yourself with their mortgage products and the importance of customer service in the financial sector. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
As a Customer Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you've successfully communicated with customers or resolved issues. This will demonstrate your ability to foster relationships and deliver a positive experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of situations where you've had to think on your feet or handle difficult customers. Prepare a few examples that highlight your ability to remain calm under pressure and find effective solutions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career growth within the company. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
