At a Glance
- Tasks: Help customers achieve their home ownership dreams with top-notch service.
- Company: Join Lloyds Banking Group, a prestigious financial institution.
- Benefits: Enjoy competitive pay, flexible benefits, and generous holiday allowance.
- Other info: Access to excellent training and career growth opportunities.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Strong communication skills and adaptability are key.
The predicted salary is between 26800 - 26800 £ per year.
Belfast, Antrim
Are you ready to take your career to the next level with one of the UK's most prestigious financial institutions? Lloyds Banking Group is looking for a hardworking, motivated, and caring individual to join their dynamic contact centre team. If you have a passion for customer service and want to make a real difference, this is the opportunity for you!
Role: Customer Advisor
Division: Customer Service Ops (CSO) New Business
Location: Office Based 5 days per week, for initial 6 months. Then 3 days a week from home. 24 Cromac Place, Belfast BT7 2JB
Pay rate: £12.92 per hour
Contract: Temporary
Hours: Full time, 35 hours per week
Shift Pattern: Monday - Friday, 8am-6pm (Rotational shifts: 8am-4pm, 9am-5pm, 9.30am-5.30pm, 10am-6pm)
Training: Full-time for 6-8 weeks
About the Role: As a Customer Advisor in our Homes Operations Mortgages New Business Team, you'll play a crucial role in helping our customers achieve their dream of owning a home. You'll provide top-notch service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products, ensuring a smooth and efficient customer journey.
- Liaise with a diverse range of customers on products, brands, propositions, and systems.
- Relationship Building: Foster strong relationships with brokers. Deliver a positive experience through phone, email, or letter.
- Financial Calculations: Support Requests: Assist with affordability requests.
- Identify and suggest ideas to enhance the customer and colleague experience.
What We're Looking For:
- Adaptability: Ready to tackle new challenges.
- Communication: Strong customer service skills and excellent verbal communication.
Additional Benefits:
- Free Parking: Onsite parking available.
- Flexible Benefits: Discounts on shopping, attraction tickets, and travel.
- Support and Training: First-class support and training for all colleagues.
- Career Growth: Opportunities for advancement within the company.
- Well-being Support: Access to dedicated apps and an Employee Assistance Programme.
- Holiday Allowance: Generous holiday allowance.
- Weekly Pay: Get paid to make a difference.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Associate - Fulltime, Permanent in Belfast employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a supportive and dynamic work environment in Belfast where you can truly make a difference in customers' lives. With comprehensive training, flexible working options after the initial period, and a strong focus on employee well-being and career growth, you'll find ample opportunities to develop your skills and advance your career while enjoying generous benefits and a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate - Fulltime, Permanent in Belfast
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values, mission, and the role of a Customer Service Associate. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and serious about joining the team at Lloyds Banking Group.
We think you need these skills to ace Customer Service Associate - Fulltime, Permanent in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Associate role. Highlight your relevant experience and skills that match what we're looking for, like strong communication and adaptability.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can make a difference in our team. Keep it friendly and professional.
Showcase Your Customer Service Skills:In your application, be sure to showcase any previous customer service experience. Share specific examples of how you've helped customers or resolved issues, as this will resonate with us.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our dynamic team!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Company Inside Out
Before your interview, take some time to research Lloyds Banking Group. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Associate, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Common Interview Questions
Expect questions about how you handle difficult customers or situations. Think about your adaptability and communication skills, as these are crucial for the role. Practising your answers can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training processes, or career advancement opportunities. This shows that you’re serious about your future with the company.
