At a Glance
- Tasks: Help customers achieve their dream of home ownership through excellent service.
- Company: Join Lloyds Banking Group, a top UK financial institution with a dynamic team.
- Benefits: Enjoy competitive pay, flexible benefits, and generous holiday allowance.
- Other info: Full training provided, with opportunities for career growth and well-being support.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26800 - 26800 £ per year.
Belfast, Antrim
Are you ready to take your career to the next level with one of the UK's most prestigious financial institutions? Lloyds Banking Group is looking for a hardworking, motivated, and caring individual to join their dynamic contact centre team. If you have a passion for customer service and want to make a real difference, this is the opportunity for you!
Role: Customer Advisor
Division: Customer Service Ops (CSO) New Business
Location: Office Based 5 days per week, for initial 6 months. Then 3 days a week from home. 24 Cromac Place, Belfast BT7 2JB
Pay rate: £12.92 per hour
Contract: Temporary
Hours: Full time, 35 hours per week
Shift Pattern: Monday - Friday, 8am-6pm (Rotational shifts: 8am-4pm, 9am-5pm, 9.30am-5.30pm, 10am-6pm)
Training: Full-time for 6-8 weeks
About the Role: As a Customer Advisor in our Homes Operations Mortgages New Business Team, you'll play a crucial role in helping our customers achieve their dream of owning a home. You'll provide top-notch service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products, ensuring a smooth and efficient customer journey.
- Liaise with a diverse range of customers on products, brands, propositions, and systems.
- Relationship Building: Foster strong relationships with brokers. Deliver a positive experience through phone, email, or letter.
- Financial Calculations: Support Requests: Assist with affordability requests.
- Identify and suggest ideas to enhance the customer and colleague experience.
What We're Looking For:
- Adaptability: Ready to tackle new challenges.
- Communication: Strong customer service skills and excellent verbal communication.
Additional Benefits:
- Free Parking: Onsite parking available.
- Flexible Benefits: Discounts on shopping, attraction tickets, and travel.
- Support and Training: First-class support and training for all colleagues.
- Career Growth: Opportunities for advancement within the company.
- Well-being Support: Access to dedicated apps and an Employee Assistance Programme.
- Holiday Allowance: Generous holiday allowance.
- Weekly Pay: Get paid to make a difference.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Assistant (Call Centre Full Time) in Belfast employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a supportive and dynamic work environment in Belfast where you can truly make a difference in customers' lives. With comprehensive training, flexible working options after the initial period, and a strong focus on employee well-being and career growth, you'll find ample opportunities to develop your skills and advance your career while enjoying generous benefits and a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Call Centre Full Time) in Belfast
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a straightforward process, and it ensures your application gets the attention it deserves. Plus, you’ll be one step closer to joining the team!
We think you need these skills to ace Customer Service Assistant (Call Centre Full Time) in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Assistant role. Highlight any previous customer service experience and show how you can bring value to our team at Lloyds Banking Group.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and explain why you're excited about this opportunity. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application demonstrates your strong communication skills. Keep it clear, concise, and professional – we want to see how you can connect with others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates on your application status!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Company Inside Out
Before your interview, take some time to research Lloyds Banking Group. Understand their values, mission, and the specific role of a Customer Advisor. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This is crucial for a role that focuses on delivering top-notch service.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for customer service roles. Questions like 'How do you handle difficult customers?' or 'Can you describe a time you improved a process?' are likely to come up. Practising your responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team, training, and career growth opportunities. This shows that you're not just interested in the job, but also in how you can grow within the company.
