At a Glance
- Tasks: Help customers achieve their dream of home ownership through exceptional service.
- Company: Join Lloyds Banking Group, one of the UK's top financial institutions.
- Benefits: Earn £12.92 per hour with flexible working options after training.
- Other info: Dynamic contact centre environment with full training provided.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Passion for customer service and a caring attitude.
The predicted salary is between 26700 - 27500 £ per year.
Belfast, Antrim
Are you ready to take your career to the next level with one of the UK's most prestigious financial institutions? Lloyds Banking Group is looking for a hardworking, motivated, and caring individual to join their dynamic contact centre team. If you have a passion for customer service and want to make a real difference, this is the opportunity for you!
- Role: Customer Advisor
- Division: Customer Service Ops (CSO) New Business
- Location: Office Based 5 days per week, for initial 6 months. Then 3 days a week from home. 24 Cromac Place, Belfast BT7 2JB
- Pay rate: £12.92 per hour
- Contract: Temporary
- Hours: Full time, 35 hours per week
- Shift Pattern: Monday - Friday, 8am-6pm (Rotational shifts: 8am-4pm, 9am-5pm, 9.30am-5.30pm, 10am-6pm)
- Training: Full-time for 6-8 weeks
About the Role: As a Customer Advisor in our Homes Operations Mortgages New Business Team, you'll play a crucial role in helping our customers achieve their dream of owning a home. You'll provide top-notch service to our Multi Brand Mortgage Brokers.
Customer Service Advisor TLNT1_NI in Belfast employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer that prioritises employee development and well-being, offering a supportive work culture where your contributions truly matter. With flexible working arrangements after the initial training period and a commitment to fostering career growth, you'll find ample opportunities to advance within one of the UK's leading financial institutions, all while enjoying the vibrant atmosphere of Belfast.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor TLNT1_NI in Belfast
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Advisor and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about joining the team at Lloyds Banking Group. Don't miss out!
We think you need these skills to ace Customer Service Advisor TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience and show us how you can make a difference in our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how you can contribute to our dynamic contact centre. Keep it engaging and personal!
Showcase Your Communication Skills:As a Customer Advisor, communication is key. Use clear and concise language in your application. We want to see how well you can express yourself and connect with customers right from the start!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you'll be one step closer to joining our amazing team at Lloyds Banking Group!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Stuff
Before the interview, make sure you research Lloyds Banking Group and their customer service values. Understand their mission and how they support customers in achieving their dreams, especially in mortgages. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond for a customer or resolved a tricky situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Dress the Part
Even though it’s an office-based role, first impressions matter! Dress smartly and professionally for your interview. It shows that you respect the opportunity and are serious about joining their team. A polished appearance can boost your confidence too!
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. Inquire about the team dynamics, training processes, or what success looks like in the role. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
