At a Glance
- Tasks: Help customers achieve their home ownership dreams with top-notch service.
- Company: Join Lloyds Banking Group, a prestigious financial institution.
- Benefits: Enjoy competitive pay, flexible benefits, and generous holiday allowance.
- Other info: Great training, career growth opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26800 - 26800 £ per year.
Belfast, Antrim Are you ready to take your career to the next level with one of the UK's most prestigious financial institutions? Lloyds Banking Group is looking for a hardworking, motivated, and caring individual to join their dynamic contact centre team. If you have a passion for customer service and want to make a real difference, this is the opportunity for you!
Role: Customer Advisor
Division: Customer Service Ops (CSO) New Business
Location: Office Based 5 days per week, for initial 6 months. Then 3 days a week from home. 24 Cromac Place, Belfast BT7 2JB
Pay rate: £12.92 per hour
Contract: Temporary
Hours: Full time, 35 hours per week
Shift Pattern: Monday - Friday, 8am-6pm (Rotational shifts: 8am-4pm, 9am-5pm, 9.30am-5.30pm, 10am-6pm)
Training: Full-time for 6-8 weeks
About the Role: As a Customer Advisor in our Homes Operations Mortgages New Business Team, you'll play a crucial role in helping our customers achieve their dream of owning a home. You'll provide top-notch service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products, ensuring a smooth and efficient customer journey.
Key Responsibilities:
- Case Ownership: Liaise with a diverse range of customers on products, brands, propositions, and systems.
- Decision Making: Use your judgment to make complex decisions.
- Relationship Building: Foster strong relationships with brokers.
- Customer Interaction: Deliver a positive experience through phone, email, or letter.
- Financial Calculations: Accurately calculate affordable lending on complex scenarios.
- Support Requests: Assist with affordability requests.
- Continuous Improvement: Identify and suggest ideas to enhance the customer and colleague experience.
What We're Looking For:
- Adaptability: Ready to tackle new challenges.
- Curiosity: Eager to explore beyond the original question to uncover customer insights and improvements.
- Pace: Ability to work efficiently and meet targets.
- Communication: Strong customer service skills and excellent verbal communication.
Perks and Benefits:
- Convenient Location: Close to public transport links.
- Free Parking: Onsite parking available.
- Flexible Benefits: Discounts on shopping, attraction tickets, and travel.
- Support and Training: First-class support and training for all colleagues.
- Career Growth: Opportunities for advancement within the company.
- Well-being Support: Access to dedicated apps and an Employee Assistance Programme.
- Holiday Allowance: Generous holiday allowance.
- Weekly Pay: Get paid to make a difference?
Apply now and join us in putting customers at the heart of everything we do! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Advisor JBLE1_NI in Belfast employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a supportive and dynamic work environment in Belfast where customer service excellence is at the forefront. With comprehensive training, flexible working options after the initial period, and a strong focus on employee well-being and career growth, you will have the opportunity to thrive while making a meaningful impact in the lives of customers. Join us to be part of a prestigious financial institution that values its employees and fosters a culture of continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor JBLE1_NI in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations as a Customer Advisor.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, strong communication is key in customer service roles, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Service Advisor JBLE1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience and showcase how you’ve made a difference in past roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and explain why you’re excited about joining Lloyds Banking Group. Keep it friendly and professional!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your application demonstrates your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and the company there!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role at Lloyds Banking Group. Familiarise yourself with their mortgage products and the key responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or colleagues. This will highlight your ability to deliver a positive customer experience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and problem-solving skills. Think of examples where you've had to make complex decisions or handle difficult customer interactions. Be ready to explain your thought process and how you achieved a positive outcome.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career growth within the company. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
