At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Opportunities for growth across various roles within the Group.
- Why this job: Make a real difference in people's lives while building your career in banking.
- Qualifications: 12 months of customer service experience and a genuine passion for helping others.
The predicted salary is between 22000 - 26000 € per year.
Overview
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle everyday banking tasks, the core of this role is helping people through important moments – offering reassurance, guidance and practical support. This includes supporting bereavement, resolving fraud concerns, helping vulnerable customers and building confidence with digital banking. You will adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You will also recognise opportunities to connect customers with the right products and services. You’ll learn while working and may progress into other roles across the Group, including supporting customers by phone, online, or via web chat, video or social media.
Qualifications & Attributes
- A minimum of 12 months customer service experience.
- Honest, genuine, and caring, with the ability to be a people person.
- Strong ability to quickly build relationships and give customers a fantastic experience.
- Empathy and the passion to put yourself in the customers’ shoes, acting with care and integrity and taking time to resolve queries.
- Commitment to deliver on promises and to go above and beyond for customers.
- Team spirit – collaborating closely with colleagues to ensure customers’ needs are met.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits that can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles.
- A range of wellbeing initiatives and generous parental leave policies.
- Salaries are reviewed annually on 1 April as part of the annual pay review.
- Full uniform provided.
Equal Opportunity Statement
We are disability confident. If you need reasonable adjustments to our recruitment processes, please let us know.
Lloyds Banking Group - Customer Support - Barnsley employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer that prioritises the well-being and development of its employees in Barnsley. With a strong focus on customer support, you will be part of a caring team that values empathy and integrity, while enjoying benefits such as a generous pension contribution, private medical cover, and opportunities for career progression within the Group. The inclusive work culture fosters collaboration and personal growth, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Barnsley
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values, especially around customer support. This will help you connect with interviewers and show that you're genuinely interested in helping customers.
✨Tip Number 2
Practice your people skills! Since this role is all about face-to-face interaction, try role-playing common customer scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past customer service roles where you went above and beyond for a customer. This will demonstrate your empathy and commitment to providing fantastic service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Lloyds Banking Group.
We think you need these skills to ace Lloyds Banking Group - Customer Support - Barnsley
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your ability to build relationships and provide fantastic experiences.
Be Genuine and Caring:We’re looking for honest and caring individuals, so let your personality shine through in your written application. Use a friendly tone and express your passion for helping others, especially in challenging situations like bereavement or fraud concerns.
Tailor Your Application:Don’t just send out a generic application! Take the time to tailor your responses to the job description. Mention how you can adapt to different customer needs and promote digital services, as these are key aspects of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Lloyds Banking Group!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've gone above and beyond for a customer, especially in challenging situations. This role is all about empathy and support, so be ready to share how you've helped others in the past.
✨Show Your People Skills
This job is all about connecting with customers, so be prepared to demonstrate your ability to build relationships. Practice discussing how you approach different customer needs and how you adapt your communication style to make them feel comfortable and understood.
✨Be Ready for Real-Life Scenarios
Expect situational questions that test your problem-solving skills. Think about how you would handle sensitive topics like bereavement or fraud concerns. Showing that you can remain calm and supportive in tough situations will really impress the interviewers.
✨Emphasise Team Spirit
Collaboration is key in this role, so be ready to talk about your experiences working in a team. Share examples of how you've worked closely with colleagues to meet customer needs and how you contribute to a positive team environment.
