At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join the Bank of Scotland, a leader in customer service and support.
- Benefits: Competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: 12 months of customer service experience; no banking experience needed.
The predicted salary is between 20960 - 21560 € per year.
LOCATION(S): Johnstone
HOURS: 28 hours a week, including Saturdays
WORKING PATTERN: Full-time
SALARY: £20,960, increasing to £21,560 after 6 months
What you’ll be doing:
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking – we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
What we’re looking for:
- A minimum of 12 months customer service experience.
- A people person – you’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers’ shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and go above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers’ needs are met.
Grow Your Career with Our Skill Progression Framework:
At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.
We know that great talent comes from many backgrounds. While this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Like what you hear? Join us! Apply today and find out more. Please note our roles can generate a considerable amount of interest and close early so don’t miss out on this opportunity to apply today.
Bank of Scotland - Customer Support - Johnstone employer: Lloyds Banking Group
At Bank of Scotland, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Our Customer Support role in Johnstone not only provides a competitive salary and comprehensive benefits package, including a generous pension contribution and private medical cover, but also fosters a diverse and inclusive environment where you can thrive. With our Skill Progression Framework, you'll have the opportunity to build a rewarding career while making a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Bank of Scotland - Customer Support - Johnstone
✨Tip Number 1
Get to know the Bank of Scotland inside out! Familiarise yourself with their values, services, and the specific role you're applying for. This will help you connect with interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past experiences where you've helped someone or resolved a tricky situation. Being able to share these stories will demonstrate your empathy and adaptability.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on platforms like LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on the job postings – they can close quickly, so don’t wait too long to throw your hat in the ring!
We think you need these skills to ace Bank of Scotland - Customer Support - Johnstone
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've helped people in the past, so share specific examples that showcase your empathy and ability to build relationships.
Be Genuine and Honest:When writing your application, let your personality shine through! We’re looking for someone who is genuine and caring, so don’t be afraid to express your passion for helping others with their finances.
Tailor Your Application:Take a moment to tailor your application to the role. Mention how your skills align with the responsibilities of providing support during important moments for customers. This shows us you understand what we’re looking for!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed, and you’ll find all the details you need to make your submission stand out!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Support role at Bank of Scotland entails. Familiarise yourself with the key responsibilities, like providing face-to-face support and helping customers with digital banking. This will show that you're genuinely interested and prepared.
✨Showcase Your Empathy
Since this role is all about helping people through important moments, be ready to share examples from your past customer service experience where you demonstrated empathy and care. Think of situations where you went above and beyond to resolve a customer's issue or made them feel valued.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service, such as how you handle difficult customers or adapt to changing situations. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, or career progression within the bank. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
