At a Glance
- Tasks: Build customer relationships and manage property inspections across your region.
- Company: Join Lloyds Living, a leader in property management with a focus on customer service.
- Benefits: Enjoy a competitive salary, generous pension, flexible working, and 24 days holiday.
- Other info: Dynamic role with opportunities for growth and a supportive team culture.
- Why this job: Make a real impact by creating amazing experiences for customers in property management.
- Qualifications: Experience in property management and a passion for outstanding customer service.
The predicted salary is between 30201 - 31790 £ per year.
End Date: Sunday 14 June 2026
Salary Range: £30,201 - £31,790
Flexible Working Options: Hybrid Working, Job Share
Job Description Summary:
Department: Customer Operations – Property Management
Location: Luton - Cambridge / Worcester - Oxford / Maidstone - Margate
Hours: Full-time
Driving Licence Required: An EV company vehicle will be provided, and charger installation paid for; the hire must have the ability to have a home EV charger installed at their home address.
Role Purpose: Build and manage customer relationships and support the lettings, inspection and management of developments across your region. Act as the key point of contact for customers from viewing through to move‑in, inspection through to move‑out, ensuring exceptional customer service and operational efficiency.
Key Responsibilities:
- Customer Service & Engagement: Create amazing experiences across viewings, move‑in days, mid‑term inspections and move‑outs. Gain the respect and support of residents through outstanding service and professionalism. Report and resolve issues in a timely and professional manner.
- Onboarding: Host viewings and open house events with potential customers. Gather and record viewing feedback before posting to the PMS to aid reporting. Explain and/or guide customers through the application processes and answer any questions. Conduct in‑person Right to Rent checks where needed. Draft inventories for future move‑ins and host the home‑move appointments with our customers. Undertake mid‑term property and development inspections with customers and report on the condition and any maintenance required to property management. Conduct void inspections, including property hand‑overs, water flushing and insurance checks. Attend move‑out appointments with vacating customers and draft the check‑out inventories. Act as eyes on the ground for the centralised property management team to check completion of works or dip‑testing quality of workmanship.
- Health & Safety Compliance: Ensure buildings meet all health & safety requirements and fire risk assessments. Proactively maintain a secure, safe, and successful estate.
- Stakeholder Collaboration: Build strong relationships with management companies, developers, agents, and internal teams. Assist in delivering all key performance targets relating to asset and tenancy management.
Qualifications:
Essential Requirements:
- Experience of residential property inspections, lettings or property management.
- Passionate about delivering the highest level of customer service.
- Excellent written and verbal communication skills with ability to engage at all levels.
- Possess a UK driving licence and ability to travel within the region.
- Proactive self‑starter and disciplined lone worker with strong organisational skills.
- Ability to remain calm and controlled under pressure.
- Understand and act upon customer needs to maintain company reputation.
Desirable Skills:
- Comfortable working in a changing environment.
- Growth mindset and willingness to try new approaches.
- Good range of IT skills.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Inclusion & Accessibility: We are disability confident; reasonable adjustments are available. We welcome applications from under‑represented groups.
Regional Host - Property Management - Lloyds Living in Banbury employer: Lloyds Banking Group
Lloyds Living is an exceptional employer that prioritises employee well-being and professional growth, offering a generous pension contribution of up to 15%, an annual performance-related bonus, and flexible working options. With a strong focus on customer service and community engagement, our work culture fosters collaboration and inclusivity, making it a rewarding environment for Regional Hosts in the vibrant locations of Luton, Cambridge, Worcester, Oxford, Maidstone, and Margate.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Host - Property Management - Lloyds Living in Banbury
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about creating amazing experiences, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work there. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Regional Host - Property Management - Lloyds Living in Banbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Regional Host role. Highlight your experience in property management and customer service, as these are key to impressing us at StudySmarter.
Show Off Your Communication Skills:Since excellent written and verbal communication is essential, use clear and concise language in your application. We want to see how you engage with potential customers right from the start!
Demonstrate Your Proactivity:We love a proactive self-starter! Share examples of how you've taken initiative in previous roles, especially in customer service or property management. This will show us you're the right fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Stuff
Make sure you understand the ins and outs of property management and customer service. Brush up on your knowledge about residential inspections, lettings, and the specific responsibilities of a Regional Host. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you resolved issues or created amazing experiences. This is key for this role, so be ready to share how you can build strong relationships with residents.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like a difficult customer or a maintenance issue. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will demonstrate your proactive approach and organisational skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, the company's approach to customer service, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
