At a Glance
- Tasks: Lead innovative projects and enhance client experiences in a dynamic operations environment.
- Company: Join a forward-thinking company focused on client operations and strategy.
- Benefits: Competitive salary, flexible hybrid working, and opportunities for professional growth.
- Other info: Enjoy a collaborative culture with excellent career advancement opportunities.
- Why this job: Make a real impact by driving change and improving systems for clients.
- Qualifications: Experience in business operations and strong relationship-building skills.
The predicted salary is between 65385 - 72650 £ per year.
Salary Range: £65,385 - £72,650
Location: Birmingham
Hours: Full‑Time
Working Pattern: Hybrid – at least two days per week (40% of time)
Flexible Working Options: Hybrid Working, Job Share
We support flexible working.
About This Opportunity:
Client Operations brings together multiple business areas to create a seamless and enhanced experience for our Corporate and Institutional Clients (CIB). The Business Operations and Strategy team leads on the implementation of new systems, applications and process change across the Traditional Trade portfolio, ensuring platforms remain robust and efficient, supporting incident management, providing SME input across multiple projects, and working closely with 3rd‑party vendors and engineering teams for ongoing improvements.
Key Accountabilities:
- Supporting business areas within Client Operations and the wider CIB servicing network.
- Ensuring systems, applications and processes enable effective, customer‑focused change.
- Working across a varied portfolio of activity, focused on Traditional Trade.
- Building strong relationships and simplifying complex information to support decision‑making.
- Supporting the implementation of new systems and applications.
- Managing relationships with 3rd‑party vendors where required.
- Participating in Business Incident Management with RCA contribution.
- Acting as an SME across multiple concurrent projects, providing project support.
- Supporting engineering teams.
Associate Director, Ops & Strategy - Hybrid Role employer: Lloyds Banking Group
As an Associate Director in Operations and Strategy at our Birmingham location, you will thrive in a dynamic and inclusive work culture that prioritises employee well-being and professional growth. We offer flexible working options, a competitive salary, and the opportunity to lead impactful projects that enhance client experiences, all while collaborating with talented teams and industry experts. Join us to be part of a forward-thinking organisation that values innovation and supports your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director, Ops & Strategy - Hybrid Role
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to see you shine, so practice common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. It’s a small gesture that can make a big difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Associate Director, Ops & Strategy - Hybrid Role
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Associate Director role. Highlight your experience in business operations and strategy, especially any work with systems and process changes. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with client operations and managing vendor relationships.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive change and improve processes. We love numbers, so if you can quantify your successes, even better!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Stuff
Make sure you understand the key responsibilities of the Associate Director role, especially around business operations and strategy. Brush up on your knowledge of Traditional Trade and how it fits into the wider Client Operations framework. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Relationship-Building Skills
Since this role involves building strong relationships, be prepared to discuss examples from your past where you've successfully collaborated with teams or managed vendor relationships. Highlight your ability to simplify complex information for decision-making, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage incidents. Think of specific situations where you've implemented new systems or processes, and be ready to explain your thought process and the outcomes. This will demonstrate your expertise as an SME across multiple projects.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's approach to hybrid working or how they support ongoing improvements in their systems. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
