At a Glance
- Tasks: Lead business operations and strategy for seamless client experiences.
- Company: Dynamic firm in Birmingham with a focus on innovation.
- Benefits: Competitive salary, hybrid working, and flexible options.
- Other info: Join a collaborative team with opportunities for career growth.
- Why this job: Make a real impact by driving change in business operations.
- Qualifications: Experience in business operations and strong relationship-building skills.
The predicted salary is between 65385 - 72650 £ per year.
Location: Birmingham
Hours: Full‑Time
Working Pattern: Hybrid – at least two days per week (40% of time)
Flexible Working Options: Hybrid Working, Job Share
We support flexible working.
About This Opportunity
Client Operations brings together multiple business areas to create a seamless and enhanced experience for our Corporate and Institutional Clients (CIB). The Business Operations and Strategy team leads on the implementation of new systems, applications and process change across the Traditional Trade portfolio, ensuring platforms remain robust and efficient, supporting incident management, providing SME input across multiple projects, and working closely with 3rd‑party vendors and engineering teams for ongoing improvements.
Key Accountabilities
- Supporting business areas within Client Operations and the wider CIB servicing network.
- Ensuring systems, applications and processes enable effective, customer‑focused change.
- Working across a varied portfolio of activity, focused on Traditional Trade.
- Building strong relationships and simplifying complex information to support decision‑making.
- Supporting the implementation of new systems and applications.
- Managing relationships with 3rd‑party vendors where required.
- Participating in Business Incident Management with RCA contribution.
- Acting as an SME across multiple concurrent projects, providing project support.
- Supporting engineering teams.
Associate Director - Business Operations and Strategy employer: Lloyds Banking Group
As an Associate Director in Business Operations and Strategy, you will thrive in a dynamic and supportive environment that champions flexible working arrangements, allowing for a healthy work-life balance. Our culture prioritises collaboration and innovation, providing ample opportunities for professional growth and development while working in the vibrant city of Birmingham. Join us to be part of a team that values your contributions and empowers you to drive meaningful change within our Corporate and Institutional Clients sector.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director - Business Operations and Strategy
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can fit into their team and contribute to their goals, especially in business operations and strategy.
✨Tip Number 3
Practice your pitch! You should be able to clearly explain your experience and how it relates to the role of Associate Director. Keep it concise and relevant to impress your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Associate Director - Business Operations and Strategy
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Associate Director role. Highlight your experience in business operations and strategy, and don’t forget to showcase any relevant projects you've led or contributed to.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that align with the key accountabilities listed in the job description.
Showcase Your Soft Skills:In addition to your technical skills, we want to see your soft skills too! Emphasise your ability to build strong relationships and simplify complex information, as these are crucial for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Stuff
Make sure you understand the key responsibilities of the Associate Director role. Familiarise yourself with the Business Operations and Strategy team's objectives, especially around implementing new systems and managing vendor relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in managing projects, supporting incident management, and working with third-party vendors. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to see how your skills align with their needs.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their current projects or challenges they face in Client Operations. This not only shows your interest but also helps you gauge if the company culture is a good fit for you.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Think about potential challenges in business operations and strategy, and prepare to discuss how you would approach these issues, particularly in relation to Traditional Trade.
