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- Tasks: Support customers in branches, then transition to remote assistance via calls and digital channels.
- Company: Join Lloyds Banking Group, a leader in customer support and financial services.
- Benefits: Enjoy a competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real difference by helping customers through important moments in their lives.
- Qualifications: 12 months of customer service experience; no financial services background needed.
The predicted salary is between 26200 - 26950 £ per year.
SALARY: £26,200 increasing to £26,950 after 6 months
LOCATION: Ashton Under Lyne - 91 Old St, Lancashire, OL6 7RU
WORKING ENVIRONMENT: Working across our Lloyds and Halifax branches within a reasonable distance for a period of up to 9 months. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.
JOB TYPE: Fixed term contract, working in branch until early 2027 transferring to a permanent home working role assisting our customers over the telephone.
HOURS: Branch hours until early 2027: 35 hours per week, Monday- Saturday. Home working role from early 2027: There are 2 patterns available:
- 4-Day Week Pattern: Start times between 8am and 8:15am and end times between 5:45pm and 6pm
- Maximum of 4 out of 7 days (based on a Monday-Sunday week)
- Maximum of 37.5% weekend days (3 weekend days over a 4 week period)
What you'll be doing: You’ll start in one of our branches, supporting customers side‑by‑side. You’ll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, web‑chat and remote video appointments. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. From day one we’ll teach you all about our products, processes and systems and you’ll learn how to respond to queries quickly and become better every day.
What we’re looking for: Minimum of 12 months of customer service experience (no need for previous financial services experience – we’ll provide all required training across a comprehensive programme). The position is primarily a home working role after the branch period; we’re looking for people who have a suitable home working environment with a private area for inbound calls and a stable, secure Wi‑Fi connection. Successful colleagues will be advocates of Lloyds Banking Group’s products and services and will become subject‑matter experts for our banking app and products by demonstrating excellent knowledge. You’re a people person – working with your team to provide an essential service to millions of customers. You commit to delivering on your promises and going above and beyond for your customers.
This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits: A generous pension contribution of up to 15%, an annual performance‑related bonus, private medical benefit with BUPA, share schemes, benefits you can adapt to your lifestyle, such as discounted shopping, 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles, a range of wellbeing initiatives and generous parental leave policies. Salaries are reviewed annually on 1 April as part of our annual pay review. We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Like what you hear? Join us! Apply today and find out more. Please note our roles can generate a considerable amount of interest and close early, so don’t miss out on this opportunity to apply today.
Lloyds Banking Group Customer Support - South East Manchester in Ashton-under-Lyne employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group Customer Support - South East Manchester in Ashton-under-Lyne
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values, especially around customer support and diversity. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped customers in tough situations. Be ready to share these experiences in interviews, as they’ll want to see how you handle real-life challenges.
✨Tip Number 3
Network with current employees! If you can, reach out to people working at Lloyds or in similar roles. They can provide insider tips on what the interview process is like and what qualities they value most.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team. Don’t wait too long, as positions can fill up quickly!
We think you need these skills to ace Lloyds Banking Group Customer Support - South East Manchester in Ashton-under-Lyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your strengths!
Show Your People Skills: Since this role is all about helping customers, let us know about your experiences in dealing with people. Share examples of how you've gone above and beyond to support someone – it’ll make you stand out!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Support Basics
Before the interview, brush up on your customer service skills. Think about your past experiences and how they relate to helping customers through tough situations, like bereavements or fraud concerns. Be ready to share specific examples that highlight your ability to provide reassurance and practical support.
✨Familiarise Yourself with Lloyds Products
Take some time to research Lloyds Banking Group’s products and services. Understanding their banking app and digital services will not only impress your interviewers but also show that you’re genuinely interested in the role. Prepare to discuss how you can help customers navigate these tools effectively.
✨Prepare for Remote Work Questions
Since this role transitions to home working, be ready to discuss your home working environment. Make sure you have a quiet space for calls and a reliable Wi-Fi connection. You might also want to mention any previous remote work experience and how you stay organised and motivated while working from home.
✨Show Your People Skills
As a people person, it’s crucial to demonstrate your ability to connect with customers and colleagues alike. Think of ways you’ve gone above and beyond for customers in the past. During the interview, convey your enthusiasm for teamwork and your commitment to delivering excellent service.