Technology Service Support Engineering Apprenticeship - Level 3

Imagine what’s next. Imagine a career in pioneering technology IT support, where you’ll impact millions of lives and Help Britain Prosper. Make it real. Apply now for our Technology Service Support apprenticeship programme.

Help us empower our people and Help Britain Prosper

Lloyds Banking Group is dedicated to delivering high-quality apprenticeship experiences, ensuring that everyone has the opportunity to reach their full potential.

This is an opportunity to learn skills, gain a qualification and earn a salary, all while playing an important role in shaping finance as force for good.

Be a key player in our support transformation. Learn new skills, bring your ideas to life on and help us power up better, faster, and safer ways to support our customers. With endless growth opportunities, grab the chance to start a career that means something.

Working Pattern

Initially, working in the office will be required for most of the time as you settle into your role. Later on, aim to transition to a hybrid working model, where you will be expected to be at your base location for a minimum of two days per week. This arrangement will require approval from your line manager.

1. Shift Duration and Timing:
   • Day Shift: 6:45 AM to 7:00 PM
   • Night Shift: 6:45 PM to 7:00 AM
2. Shift Distribution:
   • 4 week rolling shift pattern, each shift lasting 12 hours 15 mins with a 2-hour break.
   • These shifts will include both day and night shifts including weekends and bank holidays
3. Weekend Shifts:
   • 2 consecutive weekends per month (Friday, Saturday, Sunday: days, Friday, Saturday Sunday: nights)

During your initial two weeks at Lloyds Banking Group, you will be assigned to day shifts as part of the induction program. Specific hours will be communicated upon the completion of the recruitment process. Following this induction period, you’ll transition to a rotational shift pattern to commence your learning.

What you’ll learn

Are you passionate about technology and dedicated to keeping the UK’s largest retail bank operational all year round? If so, our IT 24×7 Incident Operations team could be the perfect fit for you.

During this two-year apprenticeship, you will specialise in first-line event and alert management within our 24×7 Incident Operations function. This role offers the opportunity to immerse yourself in various technology and process disciplines, including IT Incident, Problem and Change Management, Windows, Cloud platforms, Mainframe, and more.

You’ll be making a real impact on millions of customers, businesses, and communities.

As part of your Level  3 apprenticeship, you will cover topics such as:

• Programme development lifecycles
• Effective communication and team working
• Problem solving
• Logic and data structures
• IT solutions components (including how hardware and software components work together)

Why Lloyds Banking Group?

We’re the UK’s largest digital bank, with 22 million digitally active customers. But we’re just getting started. That’s why we’re investing up to £3bn each year in cutting-edge tech like AI and cloud technology. We’re transforming our business in countless ways, from Fintech collaborations to creating a tech-driven learning culture.

What you’ll need to apply

• GCSE (or equivalent) at grade 4-9 in both Maths and English (language and / or literature)

These grades can be predicted, but any offer made to you will be conditional upon successful achievement of these qualifications.

• You’ll need to be at least 18 years old on 1st September 2025.

Whilst we welcome candidates who have a degree, this cannot be in a field related to the apprenticeship due to a crossover in learning. We’ll request a copy of your degree module transcript to review if your degree may contain prior learning.

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

Important information

Due to Home Office requirements regarding Skilled Workers, we’re unable to accept applications for visa sponsorship for our apprenticeship roles as the proposed salary for the role does not meet the minimum threshold – if this situation applies to you, please consider looking for other vacancies which may be more suitable.

Salary

You will join us on a fixed apprenticeship salary. Upon successful completion of the apprenticeship, you will be re-graded, with your pay range consistent with the job family for your business area.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 154 hours holiday per year + 56 hours Bank Holiday entitlement.
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our 24×7 Incident Operations team, get in touch. We’d love to hear from you.

The closing date to apply for this opportunity is 9th March 2025.

Our roles generate a lot of interest and occasionally we need close for applications earlier than originally advertised. If you think working with us could be right for you, please apply now and see where an apprenticeship with us can take you!

If you have any queries regarding the recruitment process, please email lloydsbankinggroup@cappfinity.com and a member of our team will be happy to help and will reply within 3 working days (Monday – Friday).

Please note that other LBG recruitment mailboxes are unable to answer questions related to apprenticeship recruitment.