At a Glance
- Tasks: Join a two-year scheme with three exciting rotations in Consumer Relationships.
- Company: Lloyds Banking Group, a leader in consumer banking innovation.
- Benefits: Gain CIMA qualification, mentoring, and access to learning resources.
- Other info: Collaborate on projects that influence millions and develop your career.
- Why this job: Make a real impact by shaping customer experiences and driving innovation.
- Qualifications: Curiosity, data literacy, and a passion for customer-centric solutions.
The predicted salary is between 36000 - 60000 £ per year.
Where customer insight meets big impact
What will you do
Two years. Three big rotations.
- Digital Engagement – design, deliver and optimise digital customer interactions across our app, desktop and other platforms. You’ll shape lead generation, manage experiences, and align with tech teams to bring digital features to life.
- Customer – dive into journey mapping, service design, and customer strategy. Work on initiatives that improve satisfaction, retention and advocacy, while tackling challenges like fraud and economic crime prevention.
- Propositions – use customer insight to develop new products, services and value propositions. Collaborate with marketing, commercial and innovation teams to take ideas to market.
The work you could be doing
- Designing digital journeys across app and online platforms.
- Analysing customer feedback to drive improvements.
- Helping prevent fraud and supporting customers through disputes.
- Turning customer insight into new propositions.
- Collaborating on sustainability and inclusion initiatives.
Why this job
The skills you’ll master
- Data-literate – confident using analytics and AI tools to personalise experiences.
- Product-savvy – understanding how propositions are designed, built and delivered.
- Customer-first – skilled in journey design and service improvement.
- Commercially aware – with a clear view of how the bank generates revenue.
- Strategic-minded – able to shape business capability and innovation.
- AI-enabled – using AI tools to work more efficiently, productively and creatively.
Support to succeed
- A buddy to guide you through your first year.
- Access to learning academies, Viva Learning and internal platforms.
- Mentoring from leaders who’ve been where you are now.
- Opportunities to work on initiatives that make a real difference.
Locations
Consumer Relationships Graduate Scheme in Leeds, London, Manchester employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer that prioritises employee growth and development through its Consumer Relationships Graduate Scheme. With a supportive work culture, comprehensive mentoring, and access to learning resources, graduates will thrive in a dynamic environment that encourages innovation and collaboration. The opportunity to study for a CIMA qualification further enhances your professional journey, making this role not just a job, but a meaningful career path in the heart of consumer banking.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Relationships Graduate Scheme in Leeds, London, Manchester
✨Tap into University Career Services
Your university’s career services are a goldmine for placements in banking and financial services. They often have direct connections with top firms and can help you land internships like the one at Lloyds Banking Group. Don’t miss out on career fairs and employer presentations – make the most of these opportunities!
✨Get Involved with Finance Societies
Join or become active in finance and investment societies at your uni. These societies often host networking events and workshops that can connect us with potential employers. Plus, you’ll pick up valuable insights and skills while meeting like-minded peers!
✨Attend Industry Events and Conferences
Keep an eye out for finance-related events and conferences in your area, especially as they’re great spots to meet professionals in the industry. Look for events that specifically focus on banking or investment, as they often lead to placement opportunities, including roles at Lloyds Banking Group.
✨Tailor Your Networking Approach
When you’re networking, be genuine and specific about your interests in banking. Use platforms like LinkedIn to connect with professionals, and don’t hesitate to reach out to them for advice. If you’re targeting a placement at Lloyds Banking Group, mentioning it during chats can set you apart and show your enthusiasm!
We think you need these skills to ace Consumer Relationships Graduate Scheme in Leeds, London, Manchester
Some tips for your application 🫡
Highlight Your Academic Achievements:In the banking and financial services sector, your grades can really make a difference. Make sure to include your latest academic results and any relevant coursework, especially if you’ve studied finance, economics, or related fields. We love seeing strong performance in quantitative subjects!
Showcase Relevant Experience:Even though this is a placement, having some experience—like internships, part-time jobs, or university finance clubs—can set you apart. Talk about any finance-related projects or roles you've held, and quantify your achievements where possible. Think of tangible skills you gained that are applicable to the role!
Tailor Your CV to the Role:This isn’t a one-size-fits-all situation. When crafting your CV, make sure to tailor it specifically for the role at Lloyds Banking Group. Highlight skills like analytical thinking, attention to detail, and any software proficiency—like Excel or financial modelling tools—that could be relevant. We want to see that you’re ready to jump right in!
Craft a Convincing Cover Letter:Use your cover letter to express your motivation for pursuing a placement in banking and financial services at Lloyds Banking Group. It’s a great chance to show your passion for finance and your eagerness to learn from industry professionals. Share why you think this setting is perfect for your personal and professional growth!
How to prepare for a job interview at Lloyds Banking Group
✨Mastering Financial Fundamentals
Since you're diving into the banking and financial services sector, brush up on the basics like financial ratios, market trends, and key economic indicators. Be ready to tackle questions that test your understanding of these concepts — they might even throw in a case study for you to solve on the spot!
✨Polish Your Analytical Skills
Analytical skills are crucial in banking, so prepare to demonstrate yours. You could be given hypothetical scenarios involving data sets or client portfolios during the interview. Practise walking through your thought process clearly — showing how you approach problems will impress the interviewers at Lloyds Banking Group.
✨Highlight Your Willingness to Learn
As this is a placement, they will want to see your eagerness to learn and grow in the industry. Share examples from your studies or any projects where you showcased your ability to pick up new skills quickly. This will show that you're adaptable and ready to tackle real-world challenges.
✨Showcase Your Passion for the Industry
Let your enthusiasm for banking and financial services shine through! Discuss recent news, trends, or developments that excites you, especially those relevant to Lloyds Banking Group. This will not only demonstrate your knowledge but also your genuine interest in the role and company culture.
