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For Companies At a Glance
- Tasks: Join a two-year scheme with three exciting rotations in Consumer Relationships.
- Company: Lloyds Banking Group, a leader in consumer banking innovation.
- Benefits: Gain CIMA qualification, mentoring, and access to learning resources.
- Why this job: Make a real impact by shaping customer experiences and driving innovation.
- Qualifications: Curiosity, data literacy, and a passion for customer-centric solutions.
- Other info: Collaborate on projects that influence millions and develop your career.
The predicted salary is between 36000 - 60000 £ per year.
Where customer insight meets big impact
Consumer banking is changing fast – and we want grads who can change it with us.
The Consumer Relationships Graduate Scheme is designed to develop our next generation of product leaders – curious thinkers, data explorers and customer-first creators who can turn insight into innovation. You’ll learn how products are built, launched and evolved to meet changing customer needs. And you’ll do it all on real projects that impact millions of people, seeing your ideas move from whiteboard to launch day.
This programme is one of two Consumer Banking graduate routes at Lloyds Banking Group. If you’re more excited by Consumer Lending – mortgages, loans, cards and car finance – be sure to explore that programme too before you apply.
What will you do
Two years. Three big rotations.
- Digital Engagement – design, deliver and optimise digital customer interactions across our app, desktop and other platforms. You’ll shape lead generation, manage experiences, and align with tech teams to bring digital features to life.
- Customer – dive into journey mapping, service design, and customer strategy. Work on initiatives that improve satisfaction, retention and advocacy, while tackling challenges like fraud and economic crime prevention.
- Propositions – use customer insight to develop new products, services and value propositions. Collaborate with marketing, commercial and innovation teams to take ideas to market.
The work you could be doing
- Designing digital journeys across app and online platforms.
- Analysing customer feedback to drive improvements.
- Helping prevent fraud and supporting customers through disputes.
- Turning customer insight into new propositions.
- Collaborating on sustainability and inclusion initiatives.
Why this job
The skills you’ll master
- Data-literate – confident using analytics and AI tools to personalise experiences.
- Product-savvy – understanding how propositions are designed, built and delivered.
- Customer-first – skilled in journey design and service improvement.
- Commercially aware – with a clear view of how the bank generates revenue.
- Strategic-minded – able to shape business capability and innovation.
- AI-enabled – using AI tools to work more efficiently, productively and creatively.
Support to succeed
- A buddy to guide you through your first year.
- Access to learning academies, Viva Learning and internal platforms.
- Mentoring from leaders who’ve been where you are now.
- Opportunities to work on initiatives that make a real difference.
Locations
Consumer Relationships Graduate Scheme employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Relationships Graduate Scheme
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and insights into the Consumer Relationships Graduate Scheme. This not only shows your interest but can also give you insider tips that might just set you apart.
✨Tip Number 2
Prepare for those interviews! Research common questions related to digital engagement, customer strategy, and propositions. Practise your answers with a friend or in front of the mirror. The more comfortable you are, the better you'll shine when it’s your turn to impress.
✨Tip Number 3
Showcase your passion for customer insight! Think of examples where you've used data or feedback to drive improvements. Whether it's a project from uni or a personal initiative, having real-life stories will make your application memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest updates and resources to help you along the way. Let’s get you started on this exciting journey together!
We think you need these skills to ace Consumer Relationships Graduate Scheme
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Consumer Relationships Graduate Scheme shine through. We want to see why you're excited about shaping customer experiences and how you can contribute to our mission.
Tailor Your CV: Make sure your CV is tailored to highlight relevant skills and experiences that align with the job description. We’re looking for data-literate, customer-first thinkers, so showcase any projects or roles that demonstrate these qualities.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story. Use it to explain why you’re a great fit for the scheme and how your background prepares you for the challenges ahead. Keep it engaging and personal!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the scheme and what we’re looking for.
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Rotations
Familiarise yourself with the three key rotations: Digital Engagement, Customer, and Propositions. Be ready to discuss how your skills align with each area and share examples of relevant experiences that demonstrate your understanding of customer journeys and digital interactions.
✨Showcase Your Data Skills
Since data literacy is crucial for this role, prepare to talk about any experience you have with analytics or AI tools. Bring specific examples of how you've used data to drive decisions or improve customer experiences in past projects or roles.
✨Emphasise Collaboration
This scheme involves working closely with various teams, so highlight your teamwork skills. Share stories that illustrate your ability to collaborate effectively, whether it’s with tech teams on digital features or marketing teams on new propositions.
✨Be Customer-First
Demonstrate your customer-first mindset by discussing how you’ve previously tackled challenges related to customer satisfaction or retention. Think about initiatives you've been part of that improved customer experiences and be ready to explain your thought process.
