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- Tasks: Handle vehicle operations, manage rentals, and resolve issues with suppliers.
- Company: Join an award-winning car leasing company focused on sustainability.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a team transforming finance and promoting eco-friendly mobility.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 31380 - 31380 £ per year.
We support flexible working – click here for more information on flexible working options.
Flexibility in when hours are worked.
Based in Watford.
About this Opportunity:
- Responsible for daily operational delivery of Rental, Stop Gap and the MOT process.
- Supporting the wider Vehicle Operational team in delivering targets.
- Assisting Vehicle Operation Executive with Stopgap and Daily Rental interactions with drivers on the ‘Stop Gap’ and ‘Rental’ products, placing rental bookings and handling the rental length including off-hire of bookings as required.
- Interacting with Maintenance Controllers to supervise, review and handle ongoing and problematic cases, with the ability to investigate issues and resolve supplier issues.
- Responsible for supplying to Vehicle Operations delivery & achievement of all KPIs for operational requirements and produce weekly summary reporting of Vehicle Operations cases to the Head of Vehicle Operations.
- Ensuring all rental vehicles issued against cases are correctly managed to and wherever possible reclaimed from vehicle manufacturers.
- Build and maintain relationships with internal/external customers and suppliers. Leverage these relationships to ensure an optimised level of service delivery and cost reduction.
- Management of internal communications regarding problematic and ongoing vehicle cases to the wider Tusker business where required.
What you’ll need:
- Manages self with strong interpersonal and time management skills, but also able to work as part of a team.
- Self-motivated and eager to provide excellent customer service to internal and external customers.
- High attention to detail including numeric proficiency.
- Excellent verbal and written communication skills in a thoughtful and professional telephone manner.
- Willingness to learn new skills and expand knowledge.
- Polite and professional telephone manner and proactively looks for how to do the best job.
- Inquisitive nature which asks questions about context and impact and is confident in handling very difficult or critical situations.
- Previous experience of Salesforce is desirable but not essential.
About working for us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 22 days’ holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
Tusker Vehicle Operations Case Handler - Watford employer: Lloyds Bank
Contact Detail:
Lloyds Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tusker Vehicle Operations Case Handler - Watford
✨Tip Number 1
Network like a pro! Reach out to current employees at Tusker on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Tusker's values and recent projects. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on those tricky questions about customer service and problem-solving – you want to shine when it counts!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you’re keen and keeps you fresh in their minds. Plus, who doesn’t appreciate a bit of gratitude?
We think you need these skills to ace Tusker Vehicle Operations Case Handler - Watford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Vehicle Operations Case Handler role. Highlight your relevant experience and skills that match the job description, especially your customer service abilities and attention to detail.
Show Your Enthusiasm: Let us see your passion for the role and the company! In your application, mention why you’re excited about working with Tusker and how you align with our mission of promoting sustainable mobility.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to decipher complex sentences.
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, you’ll find all the details you need there!
How to prepare for a job interview at Lloyds Bank
✨Know Your Stuff
Before the interview, make sure you understand the role of a Vehicle Operations Case Handler. Familiarise yourself with the daily operations, rental processes, and how to handle problematic cases. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. Think about examples from your past experiences where you've successfully communicated with customers or resolved issues.
✨Demonstrate Team Spirit
This position involves working closely with various teams. Be ready to discuss how you've collaborated in the past and how you can contribute to a positive team environment. Highlight any experience you have in building relationships with internal and external stakeholders.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, the team you'll be working with, or the challenges faced in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.