Tusker Used Leasing Operations Controller - Watford

End Date: Thursday 21 May 2026

Salary Range: £36,224 - £38,130

We support flexible working – click here for more information on flexible working options.

Flexible Working Options: Flexibility in when hours are worked.

Based in Watford.

JOB DESCRIPTION SUMMARY:

Responsible for the operational delivery of all used leased vehicles for our pre-loved range across the Tusker clients. It will involve authorising all work and preparing all vehicles to ensure they meet the same high standards through effective cost management, and allocating to relevant avenues, with the same exceptional customer Driver journey for Tusker’s customers.

About us: We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. We’re an award-winning car leasing company who have been providing company car and tax-efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet-positive mobility and a brighter, more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers.

What you’ll need:

• Extensive knowledge of the repair and maintenance of motor vehicles (Cars & LCVs) both combustion engine and electric vehicles.
• Experience of working in a manufacturer’s franchised dealership in both workshop and service desk departments.
• Experience of working in a cost approval and audit function either in a lease company or other similar organisation.
• Excellent verbal and written communication skills, effectively managing stakeholder relationships (i.e. suppliers, customers, Drivers, etc).
• Authorise required bodywork repairs and required SMR to the agreed Used car standard, collaborating with vehicle operations ensuring SMR and repairs methods are followed.
• Identify vehicles which are not to standard and move them to the normal remarketing channel to be processed.
• Responsible for maintaining the Used Car Stock page.
• Liaise with suppliers and customers to ensure successful vehicle delivery to the new customer, collaborating with the Order & Delivery team.

And any experience of these would be really useful:

• Previous automotive industry experience within a dealership or used vehicle environment.
• Excellent verbal and written communication skills with a polite and professional telephone manner.
• Manages self with strong organisational and time management skills.
• High accuracy levels and attention to detail.
• Motivated by and understands the importance of achieving targets, individually and as part of a team.
• System experience - Salesforce and Microsoft Office.

About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 24 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.