Tusker Salesforce Admin 12 Month FTC

Salary Range: £44,901 - £49,890

We support flexible working – click here for more information on flexible working options.

Flexible Working Options: Flexibility in when hours are worked.

Based in Watford.

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Watford office. New starters are asked to attend the office five days a week during training until they become proficient and fully trained. If an exception is requested, adjustments and support will be offered.

About this Opportunity:

• Responsible for designing solutions and completing the analysis, configuration and reporting within our Salesforce Service Cloud platform ensuring operational effectiveness and optimum efficiency across the business.
• The effective daily operation of the platform involves close collaboration with team members. Together, they customize and optimize it to meet business needs, process changes, and industry developments.
• Ensuring our Salesforce road map is defined, monitored and regularly updated, project lead smaller Salesforce initiatives, so they are delivered to schedule.

What you’ll need:

• Support projects by designing solutions which implement project requirements and deliver additional Salesforce functionality.
• Ensure flows created by the Ops / Commercial teams are orchestrated correctly.
• Develop, analyze and optimize the service processes and workflows within Salesforce – building automations to further streamline existing processes and overcome new challenges whilst ensuring existing workflows are not compromised and informing business decisions.
• Run sprint cycles and release processes for Salesforce and ensure all changes have been peer reviewed and tested prior to release into live.
• Ownership of Salesforce defect management and resolution or critical issue. To ensure the continuous development of Salesforce and its alignment to the evolving business needs.
• Demonstrate a tried understanding of training techniques and standard processes for adopting new technologies and provide any appropriate technical training and guidance for both Operational and wider Tech teams to support a successful adoption of all system changes.
• Proactively see opportunities to improve process effectiveness and/or deliver strategic goals. Understanding the root cause of users’ problems and automate repetitive tasks.
• Strong attention to detail with an excellent customer service ethos and excellent communication skills – ability to work across all layers of the organization with ability to “think outside the box” and provide solutions.
• Personal presence and credibility; demonstrating passion and self-motivation to build strong and effective relationships with Internal and external customers. Tenacity to see multiple tasks through to successful completion at any given time.

And any experience of these would be really useful:

• Experienced in Service Cloud and certified as a Salesforce Administrator for a minimum of 3 years.
• Experienced in understanding and defining user requirements.
• Understanding of how ‘no-code’ applications function and able to breakdown problems into logical increments that provide optimal performance.
• Prepare and distribute progress reports to management and other team members and work effectively with relevant business partners for efficient implementation and business change readiness.
• Using dedicated Salesforce tools to monitor Tusker's Salesforce instance to ensure optimal performance.

About working for us:

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 28 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you. Apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.