Tusker Licence Check Advisor - Watford

End Date: Thursday 14 May 2026

Salary Range: £31,379 - £33,030

We support flexible working – click here for more information on flexible working options.

Flexible Working Options: Flexibility in when hours are worked.

Based in Watford.

JOB DESCRIPTION SUMMARY:

The successful candidate will be responsible for working within the Vehicle Operations team and will assist in providing customer service excellence surrounding licence checking related matters.

About us: We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. We’re an award-winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future.

What you’ll need:

• Strong organisational and time management skills with a proven ability to plan, problem solve and prioritise with the ability to work well under time restrictions.
• Excellent communication skills with the ability to build relationships with internal and external stakeholders.
• Ability to “think outside the box” and provide solutions.
• Excellent understanding of Tusker’s car schemes and internal processes with experience of leasing industry is preferred.
• A warm, enthusiastic and outgoing personality with strong attention to detail with an excellent customer service ethos.
• Strong IT skills – Word and Excel.

Daily Management of the Licence Check process and supplier:

• Taking inbound calls and making outbound calls to help resolve any licence check issues.
• Referral point for any insurance risk outside standard acceptance criteria liaising with internal teams, broker and insurer where appropriate.
• Licence Check Supplier Invoice processing and be responsible for the management of Licence Check mailbox.
• Identify solutions to enhance existing services and continuous relationships building with suppliers to ensure processes are working and developed when required.
• Internal and external queries handled professionally and resolved in a timely manner.
• Compile reports as requested and to agreed deadlines and feedback all necessary information, queries, customer issues to Insurance Operations Manager.
• Liaise with suppliers and colleagues where necessary to resolve client service issues.

About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 22 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.