Tusker Insurance Operations Case Handler 12 Month FTC - Watford

Salary Range: £31,379 - £33,030

We support flexible working – click here for more information on flexible working options.

Flexible Working Options: Flexibility in when hours are worked.

Based in Watford 12 Month FTC.

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are proficient and fully trained unless an exception is requested whereby we will adapt and support.

About this Opportunity:

• Responsible for daily operational delivery of insurance claim related queries and critical issues.
• Supporting the wider Vehicle Operational team in delivering on team KPI’s and process delivery.

About us:

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future.

What you’ll need:

• Experience of vehicle off road management of vehicles as a result of an accident to reduce vehicle downtime and hire costs and management of the rental length including off-hire of bookings as required.
• Responsible for supplying to Vehicle Operations delivery & achievement of all KPI’s for operational requirements, and producing weekly summary reporting of Insurance cases to the Insurance Operations Manager.
• Experience of supplier management relationships with internal/external customers, and suppliers, and being able to use these relationships to ensure an optimised level of service delivery including cost reduction.
• Responding to and resolving driver complaints at first point of contact wherever possible to avoid critical issues.
• Management of internal communications regarding problematic and ongoing vehicle cases, to the wider Tusker business where required.
• Support in Insurance, Licence Check and maintenance activities where required.
• Interacting with Accident Management provider and Insurance department to monitor, review and manage ongoing and problematic cases.
• Ensuring all rental vehicles issued against cases are accurately handled, and wherever possible reclaimed from vehicle manufacturers.
• Ability to investigate issues and resolve supplier issues.
• Self-motivated and eager to provide excellent customer service to internal and external customers.
• Excellent communication skills and strong attention to detail with excellent organisational skills with the ability to work well under time restrictions, and are proficient in Word and Excel.

About working for us:

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.