At a Glance
- Tasks: Support the Sales Support team in coordinating customer implementations and scheme launches.
- Company: Join an award-winning car leasing company committed to sustainability.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: Inclusive workplace with excellent career growth opportunities and a focus on diversity.
- Why this job: Make a real impact in transforming finance for good while developing your skills.
- Qualifications: Self-motivated team player with strong organisational and communication skills.
The predicted salary is between 31379 - 33030 £ per year.
End Date: Thursday 17 September 2026
Salary Range: £31,379 - £33,030
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Flexibility in when hours are worked.
Based in Watford.
JOB DESCRIPTION SUMMARY:
This role provides essential support to the Sales Support team, helping to coordinate customer implementations, scheme launches and ongoing scheme administration. The Implementation Admin Assistant plays an important part in ensuring schemes are set up accurately, documentation is managed effectively and internal teams receive timely, reliable support throughout the onboarding process and beyond.
About us: We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. We’re an award-winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future.
What you’ll need:
- Self-motivated, proactive and confident using initiative and a strong team player with the ability to collaborate effectively across departments and build positive working relationships.
- Able to prioritise effectively and work well under pressure with accurate, detail-focused and committed to high-quality work.
- Willing to learn, develop and take on new challenges with strong organisation, time-management and prioritisation skills.
- Excellent written and verbal communication skills with confidence in using Word, Excel and new systems or processes.
- Experience of working collaboratively with Business Development, Implementation, Client Success, Credit Management and other teams to provide accurate cross-departmental administrative support for scheme onboarding and post-launch activity.
- Strong organisation, time-management and prioritisation skills to coordinate onboarding activity for new customer schemes.
- Accurate, detail-focused and committed to high-quality work to raise contractual agreements for internal review and arranging documents for customer review and signature.
- Experience of process mapping and tailoring it to each customer’s specific requirements.
- Manage monthly reschedules, re-writes and early termination reports for an Employee Benefit Provider’s customers.
- Prioritise workload effectively, balance competing deadlines and use initiative to progress tasks and resolve queries where possible.
About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
Tusker Implementation Assistant - Watford employer: Lloyds Bank
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Fort William. With a strong focus on employee growth through our Skill Progression Framework, we provide ample opportunities for career advancement while ensuring a healthy work-life balance with flexible working options. Our comprehensive benefits package, including generous pension contributions and wellbeing initiatives, reflects our commitment to the well-being of our colleagues, making us a great place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Tusker Implementation Assistant - Watford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lloyds Bank. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lloyds Bank before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tusker Implementation Assistant - Watford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lloyds Bank:Your cover letter is your chance to shine! Tell us why you want to work at Lloyds Bank specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lloyds Bank!
How to prepare for a job interview at Lloyds Bank
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
