At a Glance
- Tasks: Support customers with vehicle cancellations and build relationships with dealerships.
- Company: Join an award-winning car leasing company focused on sustainability.
- Benefits: Generous pension, performance bonuses, flexible working, and 22 days holiday.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a team transforming finance for good and making a positive impact.
- Qualifications: Enthusiastic communicator with problem-solving skills and attention to detail.
The predicted salary is between 31379 - 33030 £ per year.
End Date: Thursday 18 June 2026
Salary Range: £31,379 - £33,030
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Flexibility in when hours are worked.
Job Description Summary: Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent service.
About this Opportunity: Working within the Employee Engagement Team you will be responsible for cancelling and retaining vehicle orders where possible. You will be expected to deal with each cancellation request, reporting, improvement of processes where trends appear, and build relationships with dealerships and manufacturers.
About us / Why Lloyds Banking Group? We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. We’re an award-winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.
Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers.
What you’ll need:
- A warm, enthusiastic, and outgoing personality and communicate with drivers via email/phone and be able to have difficult conversations when cancellation fees are applied.
- Have a confident telephone manner, experienced with inbound and outbound calls with a consultative approach to overcome customer objections, to reclaim cancelled orders where possible.
- A proven ability to proactively plan, problem solve and prioritise and liaise with the dealership via Leaselink/phone/email.
- Ability to work well under pressure to manage drivers who ‘will reorder’ and allocate to a member of EET.
- Internally liaising with our Customer Service Team, Purchasing and Finance Teams to ensure the correct measures have been taken to correctly cancel the car order and the business has visibility.
- Self-motivated, driven, strong attention to detail with a flexible approach.
- Assist the Supervisor with ad-hoc projects.
- Car Knowledge would be an advantage with an understanding of SS4C or Contract Hire products.
- Understanding of using Microsoft programs, keeping the process maps up to date.
- Keep up to date with new vehicles on the market to enhance knowledge.
About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you. Apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Tusker EET Cancellations Executive – (12 month FTC) Watford employer: Lloyds Bank
Lloyds Banking Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With flexible working options, a generous benefits package including a substantial pension contribution and performance-related bonuses, and a commitment to diversity, employees in Watford can thrive both personally and professionally while contributing to a sustainable future through innovative car leasing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Tusker EET Cancellations Executive – (12 month FTC) Watford
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Before any interviews or calls, rehearse common questions and scenarios you might face. This will help you feel more confident and articulate when discussing your experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Lloyds Banking Group.
We think you need these skills to ace Tusker EET Cancellations Executive – (12 month FTC) Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tusker EET Cancellations Executive role. Highlight your relevant experience and skills that match the job description, especially your customer service abilities and problem-solving skills.
Show Your Enthusiasm:Let your personality shine through in your application! We love warm and outgoing candidates, so don’t hesitate to express your passion for helping customers and your interest in the automotive industry.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us quickly see how you fit into the role and our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Lloyds Bank
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of car leasing and the specific products mentioned in the job description. Understanding SS4C or Contract Hire products will give you an edge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since you'll be dealing with customers over the phone and via email, practice having difficult conversations. Role-play scenarios where you might need to explain cancellation fees or overcome objections. This will help you feel more confident during the actual interview.
✨Show Your Problem-Solving Skills
Think of examples from your past experiences where you've had to plan, problem-solve, or prioritise tasks under pressure. Be ready to share these stories during the interview to demonstrate your ability to handle the responsibilities of the role.
✨Be Enthusiastic and Personable
The job requires a warm and outgoing personality, so let your enthusiasm shine through during the interview. Smile, maintain eye contact, and engage with your interviewer to create a positive impression. Remember, they want to see if you’ll fit into their team!
