Tusker EET Admin Executive - Watford

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Based in Watford.

The Employee Engagement Admin Executive plays a crucial role in fostering positive customer interactions and enhancing the overall employee experience. This position is primarily focused on handling email communications from potential customers seeking guidance on our car scheme, along with addressing inquiries related to logins, pricing adjustments, and CSV file uploads. The ideal candidate will possess exceptional written communication skills, strong organizational abilities, and a curiosity about problem-solving. An interest in vehicle specifications and knowledge is required. This role also involves collaborating with various departments to streamline processes and improve service delivery.

We’re an award-winning car leasing company who have been providing company car and tax-efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet-positive mobility and a brighter, more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers.

What you’ll need:

• A basic understanding of Salary Sacrifice products is preferred.
• Previous experience in customer service and telephone communication.
• A collaborative great teammate, capable of proactive planning, problem-solving, and prioritising tasks effectively.
• Ability to thrive in high-pressure situations while maintaining attention to detail.
• Strong organisational skills and a proactive approach.
• A warm, enthusiastic demeanour with self-motivation.
• A keen interest in vehicle specifications (required to answer enquiries).

And any experience of these would be really useful:

• Proactively oversee email communications, allocate leads to Employee Engagement Team Executives (EET Execs), and provide timely responses to customer inquiries and login issues.
• Upload and maintain starter and leaver data, ensuring accuracy and confidentiality throughout the process.
• Respond directly to employees via phone and email, delivering excellent service and support.
• Support the Employee Engagement Supervisor in ad-hoc projects and initiatives aimed at enhancing service delivery and process improvement.
• Build and maintain relationships with various partners, including customers, drivers, colleagues, suppliers, and partner organisations to facilitate smooth operations.
• Be available for training in processing urgent cancellation requests during the absence of cancellation executives and possibly joining the phone queue to take urgent overflow calls.
• Actively liaise with employers to support them post-launch to create a link between the EET Team and 1st contact teams, offering support and advice surrounding the login and eligibility processes.
• To log I.T tickets on behalf of the EET Team to support employees who experience difficulty throughout the driver journey or within the login process.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose? Apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.