At a Glance
- Tasks: Provide face-to-face customer support and develop skills in a dynamic banking environment.
- Company: Join Lloyds Banking Group, a leader in inclusive financial services.
- Benefits: Enjoy competitive salary, generous pension, and flexible working options.
- Other info: Opportunities for career progression and personal development await you.
- Why this job: Make a real impact while growing your career in a supportive team.
- Qualifications: No prior experience needed, just a passion for helping people.
The predicted salary is between 22000 - 22000 € per year.
End Date: Sunday 01 March 2026
Salary Range: £26,200 - £26,200
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Flexibility in when hours are worked.
A full-time branch-based opportunity working 35 hours per week.
JOB TITLE: Customer Support
LOCATIONS: Telford and Shrewsbury. Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 35 hours a week, including Saturdays
WORKING PATTERN: Full-time
SALARY: £26,200, increasing to £26,950 after 6 months.
We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £31,450 (Outer London £36,170, Central London £38,955) for our highest skill level.
About this opportunity: You'll begin your journey in one of our branches, providing face-to-face support to our customers. You'll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first, making a difference to customers, businesses and communities.
Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home, continuing to deliver outstanding service remotely. (We also connect via social media, web-chat and remote advice video calls).
Grow Your Career with Our Skill Progression Framework: At Lloyds Banking Group, we don't just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.
Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
About us: From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What you'll need:
- Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday (increases over time), with bank holidays on top – pro-rated for part-time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
ing Group in Telford employer: Lloyds Bank
Lloyds Banking Group is an exceptional employer that prioritises employee growth and inclusivity, offering a robust Skill Progression Framework that allows you to enhance your skills and increase your earnings potential. With a strong focus on work-life balance, flexible working options, and a comprehensive benefits package, including generous pension contributions and wellbeing initiatives, you'll thrive in a supportive environment that values diversity and community impact. Join us in Telford and Shrewsbury, where you can build a meaningful career while making a positive difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land ing Group in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your people skills and empathy, as these are key for the Customer Support role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Even if the role is customer-facing, showing up in smart attire can make a great first impression. It shows that you respect the opportunity and are serious about joining the team. Plus, it boosts your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace ing Group in Telford
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and your genuine interest in the role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples that demonstrate your ability to connect with people and provide excellent customer service.
Keep It Clear and Concise:We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team. Avoid jargon and focus on what really matters.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at Lloyds Bank
✨Know the Company Values
Before your interview, take some time to research Lloyds Banking Group's values and mission. Understanding their commitment to inclusivity and customer service will help you align your answers with what they stand for, showing that you're a great fit for their culture.
✨Showcase Your People Skills
Since this role is all about customer support, be prepared to share examples of how you've successfully built relationships in the past. Think of specific situations where you demonstrated empathy and went above and beyond to help someone – this will highlight your people skills.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer scenarios. Practice answering these by thinking through your thought process and how you would resolve issues while keeping the customer's needs at the forefront. This will show your problem-solving abilities and customer-centric approach.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. Inquire about the skill progression framework or opportunities for career growth within the company. This demonstrates your interest in developing your career and shows that you're serious about the role.
