At a Glance
- Tasks: Lead a dynamic team in delivering exceptional property management services across Yorkshire and East Midlands.
- Company: Join Lloyds Living, a forward-thinking company redefining property management in the UK.
- Benefits: Enjoy flexible working, competitive salary, generous pension, and 28 days holiday plus bank holidays.
- Other info: Be part of an inclusive culture that celebrates diversity and offers excellent career growth opportunities.
- Why this job: Make a real impact in property management while fostering vibrant communities and exceptional living experiences.
- Qualifications: Proven leadership in property management and a passion for customer service are essential.
The predicted salary is between 40824 - 45360 £ per year.
Salary Range: £40,824 - £45,360
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share
Location: Yorkshire / East Midlands
Type: Field based with some travel to our Manchester office when required.
Hours: Full-time
Driving licence required: An EV company vehicle will be provided and charger installation paid for, therefore it's a requirement of the hire that the individual has the ability to have a home EV charger installed at their home address.
About Us: Join us at Lloyds Living as we redefine what it means to manage property in the UK. We’re on an ambitious journey to become one of the country’s largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you’ll be part of a dynamic team shaping the future of property management—where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.
Role Purpose: As Regional Field Manager, you will lead and develop a team responsible for delivering exceptional end-to-end customer service—from initial viewing through to move-out—across a defined portfolio of developments. You will drive consistency, compliance, and performance across viewings, inspections, general customer appointments and estate management activities, ensuring a seamless customer experience. This role is critical in embedding Lloyds Living standards, enhancing customer satisfaction, and ensuring our colleague, customers and developments are safe & compliant. You will be expected to oversee their daily schedules ensuring they are kept productive as well as shadow your team in the field providing in the moment feedback to help them grow.
Key Responsibilities:
- Leadership & Team Management: Lead, coach, and develop a high-performing regional team, fostering a culture of accountability, collaboration, and continuous improvement. Act as a role model for Lloyds Living values and expected behaviours. Be able to motivate a field team through regular team and individual check-ins.
- Customer Experience & Service Excellence: Support your team to enhance the end-to-end customer journey, ensuring exceptional experiences across viewings, move-ins, inspections, and move-outs. Support the Regional Director to monitor customer feedback, complaints, and satisfaction metrics and driving improvements. Ensure consistent delivery of a professional, customer-first approach across all touchpoints.
- Operational Delivery & Performance: Support your team to achieve their key metrics including customer reviews, inspection completion, and data accuracy. Ensure robust processes are followed for Right to Rent checks, inventories, and property inspections.
- Compliance, Risk & Governance: Ensure full compliance with all regulatory and internal requirements, including health & safety and operational controls. Provide guidance on any issues following site inspections and support with timely resolutions. Act as the escalation point for operational risks, incidents, and complex cases.
- Stakeholder Management: Build and maintain strong relationships with internal stakeholders. Collaborate cross-functionally with central property management, asset management, and customer teams to deliver business objectives. Represent Lloyds Living professionally across your region.
- Continuous Improvement & Growth: Identify opportunities to improve processes, systems, and customer journeys, driving innovation and efficiency. Providing coaching and support to help team members grow.
Essential Skills & Experience:
- Proven leadership experience within residential property management or within a lettings function.
- Passion for delivering exceptional customer service and building high-performing teams.
- Excellent communication and stakeholder engagement skills.
- Strong organisational and problem-solving abilities, with the ability to manage multiple priorities.
- Full UK driving licence and willingness to travel across the region.
- Resilient, proactive, and able to operate effectively in a fast-paced, evolving environment.
Desirable:
- Experience managing regional teams within the field.
- Knowledge of UK housing regulations, compliance, and health & safety requirements.
- Growth mindset with a focus on continuous improvement and innovation.
About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
Regional Field Manager - Property Management - Lloyds Living employer: Lloyds Bank
At Lloyds Living, we pride ourselves on being an exceptional employer that champions a culture of inclusivity and continuous improvement. Our commitment to employee growth is reflected in our comprehensive benefits package, which includes generous pension contributions, performance-related bonuses, and a focus on wellbeing initiatives. With flexible working options and a dynamic team environment, this is your opportunity to make a meaningful impact in property management while enjoying a supportive work-life balance in the vibrant regions of Yorkshire and the East Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Field Manager - Property Management - Lloyds Living
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for a Regional Field Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Lloyds Living thoroughly. Understand their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your leadership experience and customer service skills. The more you rehearse, the more confident you'll feel when it counts.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Regional Field Manager - Property Management - Lloyds Living
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Regional Field Manager role. Highlight your leadership experience in property management and how you can enhance customer service, as these are key aspects of the job.
Showcase Your Passion:Let us see your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you've gone above and beyond to ensure customer satisfaction—this will really make you stand out!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points for easy reading and make sure to address all the essential skills mentioned in the job description. We want to see your qualifications shine through!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can process your application smoothly. Plus, it shows you’re keen on joining our team at Lloyds Living!
How to prepare for a job interview at Lloyds Bank
✨Know Your Stuff
Before the interview, make sure you understand Lloyds Living's mission and values. Familiarise yourself with their approach to property management and customer service. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Regional Field Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on coaching, motivation, and achieving results. Be ready to discuss how you foster a culture of accountability and collaboration.
✨Customer Experience is Key
Highlight your passion for delivering exceptional customer service. Think of specific instances where you improved customer satisfaction or resolved complaints effectively. This will show that you understand the importance of a customer-first approach in property management.
✨Prepare for Compliance Questions
Given the role's focus on compliance and governance, brush up on UK housing regulations and health & safety requirements. Be prepared to discuss how you ensure compliance in your previous roles and how you would handle operational risks and incidents.
