Private Banking Relationship Manager - Guernsey

We support flexible working – click here for more information on flexible working options.

For this role, you need to have legal right to work and reside in Guernsey. Please note that this is different to the right to work in the UK.

What you’ll be doing:

• We are the trusted local private banking partner in the Crown Dependencies, combining relationship-led banking with deep local insight and expertise.
• Developing our proposition to proactively support our customers in the Crown Dependencies creates an exciting new opportunity within Jersey.
• As a Relationship Manager, you’ll develop our proposition to proactively support and develop our relationships with our Clients in the Crown Dependencies.
• Your role will involve actively growing and overseeing a portfolio of customers, nurturing close working relationships, and delivering exemplary service that meets their complex banking and lending needs.
• Business Development working with existing and new networks to support our growth ambitions.
• Discovering opportunities to match customer needs against our products and supporting customers with our digital offering.
• Engaging with customers to ensure optimal satisfaction and provide superior customer service.
• Enhancing value and profitability through increased relationship depth and reduced customer attrition.
• Proactively develop and maintain strong relationships with local external partners and professional introducers to identify new business opportunities and drive self-generated sustainable growth.
• Collaborating with business partners and risk to support day-to-day management.
• Challenging processes and finding new ways of working to create a more efficient, client-focused team.
• Developing personal capabilities through formal and informal training opportunities, while also coaching others as required.

Why join us:

If you think all banks are the same, you’re wrong. We’re a pioneering, fast-changing business that’s shaping finance as a force for good. If you’re after a role where you can have an impact and do the best work of your career, you’ve just found it.

What we’re looking for:

• Key skills required for this role are Customer Focus, Builds Networks, Customer Service Delivery, Communicates Effectively and Interpersonal Skills.
• You’ll need to have the ability to quickly build relationships; to understand and meet your customer’s needs through our diverse range of services.
• You’d ideally have 3-5 years of relevant relationship management experience.
• A growth mindset with a drive to increase your customer portfolio.
• Collaboration with our partners across Commercial and International Private Bank is essential.
• You must have strong relationship building skills and a desire to be part of the winning team.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.