At a Glance
- Tasks: Support residents and ensure smooth property management operations.
- Company: Join Lloyds Living, a forward-thinking property management company.
- Benefits: Enjoy flexible working, generous pension, and 24 days' holiday.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team shaping the future of property management.
- Qualifications: 2+ years in residential property management and strong communication skills.
The predicted salary is between 30201 - 31790 € per year.
Salary Range: £30,201 - £31,790
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share
Location: Manchester
Reports to: Head of Property Operations
Department: Property Management
WORKING PATTERN: Our work style is hybrid, which involves spending at least four days per week, or 80% of our time, at one of our office sites.
Join us at Lloyds Living as we redefine what it means to manage property in the UK. We’re on an ambitious journey to become one of the country’s largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you’ll be part of a dynamic team shaping the future of property management—where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.
Why Join Lloyds Living? We’re building something special—a brand that puts people at the heart of everything we do. As a Property Management Associate, you’ll be part of a dynamic team shaping the future of property management and customer care.
Purpose of the Role
As a Property Management Associate, you’ll play a key role in keeping our homes running smoothly and supporting a great experience for our residents. You’ll work alongside Property Managers, suppliers and colleagues across Lloyds Living to make sure compliance is accurate, repairs are progressed, and customer questions are answered with care.
Key Responsibilities
- Customer & Tenant Support
- Manage inbound and outbound calls and emails, ensuring customers feel supported and listened to.
- Redirect enquiries to the right colleagues quickly and clearly.
- Manage appointments with residents and ensure they happen within agreed timescales.
- Property Management & Compliance Administration
- Conduct data entry and maintain accurate records of property transactions and tenant information.
- Coordinate property inspections, maintenance requests, and repairs in collaboration with contractors and customers.
- Handle administrative tasks such as preparing reports, drafting correspondence, and organising documentation.
- Support the team by keeping compliance documents accurate and up to date (EICR, gas safety, EPC, Right to Rent).
- Log, track and close repairs when required.
- Store documents clearly and securely, archiving where needed.
- Repairs, Maintenance & Supplier Coordination
- Work closely with suppliers and contractors to book works, confirm access and chase updates.
- Ensure all appointments are fulfilled on time and escalate risks early.
- Support Property Managers with monitoring repair progress and outcomes.
- Handover & Onboarding Support
- Help ensure new homes are set up correctly in our systems (SLM, Qube, FixFlo).
- Support wider teams through property handovers and mobilisation activities.
- Billing, Payments & Administration
- Assist with payments, supplier invoices and managing bills (utilities, council tax, void bills).
- Support rent account checks and arrears processes where needed.
- Internal Collaboration & Relationship Building
- Work closely with Property Management, Lettings, Customer Operations, Portfolio and Finance teams.
- Maintain and develop strong relationships across Lloyds Living and the wider LBG community.
Skills & Experience
Must have:
- 2+ years experience in the residential property management sector.
- Strong organisational skills with the ability to manage multiple tasks at once.
- Excellent written and verbal communication skills.
- Comfortable handling phone and email enquiries in a busy environment.
- High attention to detail and accurate record keeping.
- Proactive, solutions-focused and able to work to deadlines.
Nice to have:
- Experience in property management or lettings.
- Familiarity with SLM, FixFlo or Qube.
- Knowledge of housing or landlord compliance standards.
What We’re Looking For
A proactive problem-solver who thrives in a fast-paced environment. Someone who embodies Lloyds Living’s values: customer-first, collaborative, and committed to quality. A team player with a passion for delivering exceptional service and improving processes.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.
As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. If you'd like an adjustment to the recruitment process just let us know.
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Property Management Associate - Lloyds Living in Manchester employer: Lloyds Bank
At Lloyds Living, we pride ourselves on being an exceptional employer that prioritises our people and their growth. With a dynamic work culture that embraces flexibility and inclusivity, we offer a comprehensive benefits package, including generous pension contributions and wellbeing initiatives, all while fostering a collaborative environment in the vibrant city of Manchester. Join us to be part of a forward-thinking team dedicated to redefining property management and creating outstanding living experiences for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Property Management Associate - Lloyds Living in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the property management sector, especially those at Lloyds Living. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Lloyds Living's values and recent projects. Show us you’re not just another candidate; demonstrate your passion for creating vibrant communities and exceptional living experiences.
✨Tip Number 3
Practice your communication skills! Since you'll be managing calls and emails, being articulate and confident is key. Role-play with a friend or record yourself to refine your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Lloyds Living.
We think you need these skills to ace Property Management Associate - Lloyds Living in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Property Management Associate role. Highlight your experience in residential property management and how it aligns with our values at Lloyds Living.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect how you would communicate with our residents.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks effectively. In your application, share examples of how you've managed various responsibilities in previous roles, showcasing your strong organisational skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Lloyds Bank
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of property management. Brush up on compliance standards and be ready to discuss your experience in managing tenant relationships. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Showcase Your Communication Skills
As a Property Management Associate, you'll be handling calls and emails daily. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your responses and ensure you come across as approachable and professional.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled challenges in previous roles. Think about times when you had to manage multiple tasks or resolve tenant issues quickly. Highlighting your proactive approach will resonate well with the interviewers at Lloyds Living.
✨Emphasise Teamwork and Collaboration
Lloyds Living values collaboration, so be ready to discuss how you've worked effectively within a team. Share specific instances where you supported colleagues or contributed to group projects, showcasing your ability to build strong relationships across departments.
