At a Glance
- Tasks: Analyse customer behaviour to shape innovative products and services.
- Company: Join Lloyds Banking Group, a leader in financial services transformation.
- Benefits: Enjoy flexible working, generous holidays, and a competitive salary.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on millions while developing your analytical skills.
- Qualifications: 5+ years of data analysis experience and strong SQL skills required.
The predicted salary is between 61344 - 68160 £ per year.
Salary Range: £61,344 - £68,160
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Hybrid Working, Job Share
Location: Manchester, Chester, Halifax, Leeds
Hours: 35 hours, full time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this opportunity: This is a great opportunity to join the Customer Analytics team. We’re looking to recruit an analyst to be embedded within the Colleague Channels Experience Design team for a 12-month period.
What will I be doing? As a Senior Customer Analyst, you’ll be responsible for feeding deep customer behaviour insights into how we design products & services for Lloyds Banking Group customers. Employing the Group’s wealth of customer data, you’ll perform advanced analyses to identify, inform and quantify the impact of changes which we put in front of our customers. You’ll be a data-champion, advocating for guidelines and educating our creative partners on the use of data in the design process. These roles are central to ensuring that data-driven insights shape our design decisions, guiding us to deliver experiences that are user-centric and aligned to business objectives.
How we work: All Customer Analysts who align with Experience Design are embedded into a multi-functional squad (product, design, user research), where you’re given the autonomy to shape your own backlog of work, aligning your analyses to core design initiatives. Building strong relationships with customers across design & product is essential to the role, ensuring you can influence the direction of design changes. We collaborate closely with user researchers, using quant to validate hypotheses from qualitative research. Our analysts do not just implement, but are challenged to think beyond delivery of analytics, focusing on driving maximum impact.
Why Lloyds Banking Group: We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.
What you’ll need: To be an experienced data analyst or data scientist with minimum 5 years experience and be able to independently lead analytics within a specific product area. A proven track record of delivering high quality, actionable customer insights. Excellent SQL proficiency. A proven understanding of the LBG Data Landscape. Strong analytical skills and knowledge of analytical techniques. A track record of translating data into compelling stories. Strong understanding of financial services. A good communicator with great influencing skills. The desire to make a difference!
Nice to haves: Experience of Data Visualisation tools such as Looker or Power BI. A good knowledge of core analytical methods and statistical approaches. Experience of Python. Predictive modelling experience.
This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Customer Insight Analyst (12 Month FTC/Secondment) in Manchester employer: Lloyds Bank
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Fort William. With a strong focus on employee growth through our Skill Progression Framework, we provide ample opportunities for career advancement while ensuring a healthy work-life balance with flexible working options. Our comprehensive benefits package, including generous pension contributions and wellbeing initiatives, reflects our commitment to the well-being of our colleagues, making us a great place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight Analyst (12 Month FTC/Secondment) in Manchester
✨Join Business Intelligence Meetups
We can’t stress enough how beneficial it is to attend local Business Intelligence meetups and events. These gatherings often bring together industry professionals and can lead to short-term, temporary roles—perfect if you’re looking to land something quickly. Plus, you’ll get to learn some insider tips and tricks from those already in the game!
✨Leverage Online Freelancing Platforms
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✨Show Off Your BI Projects
Whether you’re working on a personal project or a past endeavour, put your work out there! Create a public portfolio that highlights your best Business Intelligence analyses or visualisations. It’ll give you a leg up when you’re approaching companies like Lloyds Bank, showing exactly what you can bring to the table.
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If you're currently studying or recently graduated, make sure to use your university's career services. Many educational institutions have partnerships with companies looking for temporary talent in Business Intelligence, so keep an eye out for exclusive job postings or internship fairs that could lead to a quick placement.
We think you need these skills to ace Customer Insight Analyst (12 Month FTC/Secondment) in Manchester
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Lloyds Bank.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Lloyds Bank. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Lloyds Bank
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
